ServiceNow launches Flow, a chat-based AI service desk product

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Introducing Flow by ServiceNow: a new AI service desk that deploys instantly

October 1, 2026 9:00 AM EDT

A startup within ServiceNow, Flow brings automation to AI-native users with speed and simplicity

New offering enables teams to automate workflows in chat channels with natural languagehelps resolve requests fast, eliminate repetition

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow, the Super Intelligence Control Tower for... More