UiPath tools help PLDT cut manual work and speed up customer service

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Go back to UiPath tools help PLDT cut manual work and speed up customer service

UiPath Powers PLDT’s AI Transformation to Enhance Customer Service and Operational Efficiency Amid Surging Demand for Digital Connectivity

September 11, 2026 8:00 AM EDT

Leading Philippine telco deploys UiPath solutions across key initiativessaving 30,000 hours annually through its conversational agent, responding to customers 80% faster with its digital assistant, and empowering its risk intelligence agent to reduce manual effort by 97-99%

MANILA, Philippines--(BUSINESS WIRE)-- UiPath (NYSE: PATH), a leader in business orchestration and automation, announced that PLDT, the leading digital... More