Yiren Digital reports AI metrics in customer service operations

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Go back to Yiren Digital reports AI metrics in customer service operations

Yiren Digital's AI Agents Deliver Measurable Gains Across Customer Operations

August 4, 2026 6:00 AM EDT

AI-enabled customer operations achieve a 98.7% answer rate, nearly 80% autonomous problem resolution and approximately 1,500 hours of daily speech-to-text processing

BEIJING, Aug. 4, 2026 /PRNewswire/ -- Yiren Digital Ltd. (NYSE: YRD) ("Yiren Digital" or the "Company"), a leading company specializing in financial technology and artificial intelligence innovation across multiple industries in China and global markets, today announced the continued expansion of AI... More