eGain launches quality assurance tool for AI-generated answers

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eGain Evaluator Now Brings Continuous Quality Assurance to AI-Generated Answers

May 6, 2026 3:30 AM EDT

SUNNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the knowledge platform for AI-powered customer engagement, today announced the general availability of eGain Evaluator, a product tailored for organizations where AI-generated answers can carry financial and legal consequences. Inaccurate or non-compliant answers expose organizations to regulatory risk, erode customer trust, and undermine confidence in AI initiatives. eGain Evaluator gives enterprises a closed-loop system to prevent those issues, continuously testing and monitoring AI answer quality across search, self-service answers, and AI agent conversations.

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