eGain (EGAN) Launches Agentic Studio to Autonomously Resolve Customer Requests
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eGain Launches Agentic Studio with Multi-Agent Orchestration to Autonomously Resolve Customer Requests
May 6, 2026 3:32 AM EDTSUNNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the knowledge platform for AI-powered customer engagement, today announced Agentic Studio, a new capability in eGain AI Agent that enables AI agents to autonomously resolve customer requests from start to finish, reducing average handle time, lowering service costs, and improving customer satisfaction. Building on eGain AI Agent's ability to answer questions and guide customers, Agentic Studio adds the capability to act by querying external systems and executing transactions on the customer's behalf without human intervention.
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