UnitedHealthcare launches AI assistant Avery for members

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UnitedHealthcare Introduces AI Companion Empowering People with Simpler Navigation, Personal Experience

March 26, 2026 8:00 AM EDT

Avery responds in natural language 24/7 with personal coverage and claims details, cost estimates, scheduling help, care options, rewards opportunities and more Avery offers customer advocates real-time insights into member experience, case history Avery helps guide members to more affordable quality care, potential savings

UnitedHealthcare today introduced Avery, a generative AI companion that creates a simpler, more coordinated health care experience for members while empowering customer advocates to more efficiently respond to members.

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