Aetna launches AI assistant for healthcare navigation

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Aetna Launches Leading Edge Conversational AI Navigation

November 18, 2025 11:00 AM EST

Embedded assistant revolutionizes how members navigate their health care journey

WOONSOCKET, R.I., Nov. 18, 2025 /PRNewswire/ -- Aetna, a CVS Health® company (NYSE: CVS), is launching a market-leading generative AI-powered conversational experience in its digital channels that will simplify health care, allowing members to quickly and easily navigate their benefits for a personalized experience.

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