Citizens Financial Group (CFG) Responds to CFPB Action
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Citizens Financial Group Responds to CFPB Action
January 30, 2020 5:18 PM ESTPROVIDENCE, R.I.--(BUSINESS WIRE)-- Citizens Financial Group, Inc. (NYSE: CFG) today responded to a Consumer Financial Protection Bureau (CFPB) complaint arising from certain billing errors and related issues that impacted a very small subset of Citizens credit card customers a number of years ago. Citizens will vigorously challenge the CFPBs action, which is legally unwarranted and includes demands far out of line with actual customer impact.
Nearly five years ago, Citizens self-identified operational errors that resulted in a small impact across approximately 2%, or about 25,000, of Citizens approximately 1.2 million credit card... More
