ServiceTitan survey finds commercial contractors focused on cash flow and AI

ServiceTitan (Nasdaq: TTAN) released its 2026 Commercial State of the Trades report, based on a survey of 1,020 commercial service contractors across the U.S., conducted by Thrive Analytics between July 10 and July 28, 2026.

The report found that 62% of commercial service firms have piloted or deployed AI, up from 15% who listed it as a top technology priority in 2025 to 33% in 2026. Among contractors currently using AI, 59% report a positive impact, though only 15% report a significant positive impact with clear return on investment. Contractors expect AI to have the greatest effect on scheduling and dispatch (37%) and predictive maintenance (31%).

Cash flow improvement rose as a business priority, with 40% of contractors ranking it among their top three goals, up from 28% in 2025. Increasing net profit margins ranked first at 42%, while acquiring new customers came in at 29%. On payment timelines, 82% of contractors send invoices within three days of completing work, yet 96% wait at least 15 days to receive payment and 30% wait more than 30 days.

Service and maintenance agreements also grew in adoption, with 46% of contractors reporting that more than half of their commercial customers are now under such agreements, compared to 42% in 2025.

Cost pressures remain a concern, with 73% of contractors reporting that tariffs have materially impacted their business over the past year. Field operations also face challenges, with 69% of contractors citing warranty coverage and agreement details as a top obstacle for technicians.

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