Canopy Services adopts ServiceTitan platform for roofing operations

Canopy Services, a residential roofing platform backed by Trivest Partners, has standardized its operations on ServiceTitan (Nasdaq: TTAN), consolidating sales, production, customer management, and reporting onto a single platform across its portfolio of roofing brands.

According to a press release, Canopy has reported improvements in four metrics it uses to measure business health: call center booking rates, cancellation rates, close rates, and average ticket size. ServiceTitan's platform also provides Canopy's leadership with real-time visibility across all its brands.

"When we first adopted ServiceTitan, we knew roofing had unique operational needs that weren't always reflected in traditional field service software," said Tim Russell, CEO of Canopy Services. "For us, it's about freedom within a framework. ServiceTitan gives each of our brands the ability to serve its local market while providing the consistent operational framework we need to stay aligned and continue growing."

Roofing contractors traditionally manage longer project lifecycles, complex production handoffs, and sales-driven workflows, often relying on multiple disconnected systems. Canopy's adoption of a unified platform aims to address those operational challenges as it expands its portfolio of brands across the U.S.

Scott Knuckles, General Manager of Adam Vaillancourt Roofing & Gutters, a Canopy brand, noted that consolidating onto one system has reduced time spent tracking updates across sales, production, and leadership teams.

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