Zoom launches AI-powered revenue platform with new sales tools

Zoom Communications, Inc. (NASDAQ: ZM) announced a new AI-powered revenue operating system on Sept. 15, 2026, designed to connect buyer intelligence, customer conversations, and revenue execution in a single platform.

The company introduced two new capabilities within its Zoom Revenue Accelerator product: Engage, which builds multichannel sales sequences across email, phone, and other channels while prioritizing seller follow-up; and Forecast, which converts deal-level signals into a real-time revenue forecast with drill-down visibility from company-wide commitments to individual opportunities.

Zoom also announced the availability of Common Room by Zoom, a buyer intelligence tool that aggregates customer signals from sources including product usage, digital activity, and online communities. Common Room is now purchasable directly through Zoom, though it remains available as a standalone product.

A new bundled offering, ZRA Elite, combines the existing ZRA Premium tier with the Engage and Forecast capabilities. Zoom Revenue Accelerator continues to be offered in three tiers: Essentials, Premium, and Elite.

"Bringing more of that context together can give AI a deeper understanding of the customer — what they care about, what's happened before, and where they are in their journey," said Linda Lian, GM of Common Room and Zoom Revenue Accelerator at Zoom.

Zoom cited results from customer Barracuda Networks, which reported a 15% increase in deals closed, 5% faster deal velocity, and sales representatives achieving 100–140% of quota using Zoom Revenue Accelerator. IDC recognized Zoom as a Leader in its 2026 MarketScape for unified revenue orchestration.

Revenue operations teams can configure Forecast views and metrics without engineering support and write updates back to existing CRM systems. The information is based on a company press release.

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