Yiren Digital reports AI metrics in customer service operations

Yiren Digital Ltd. (NYSE: YRD) announced metrics from its AI deployment across customer operations, including service, outbound communications, quality controls and workflow automation, according to a company statement.

The company's Qingniao intelligent customer-service system recorded a 98.7% answer rate, while its text-based service agent's autonomous problem-resolution rate rose from 60% to nearly 80%. The Fengchao AI voice agent processes approximately 1,500 hours of real-time speech-to-text per day, with a recognition accuracy rate of 97.8%.

An automated quality-inspection agent performs real-time checks on more than 2 million sales records daily. The company's credit business also operates a 24/7 AI-assisted outbound-call customer-service center.

Yiren Digital said all customer complaints were handled within 24 hours in 2025, with a 100% complaint-handling success rate and total complaint volume declining 35.97% year over year.

The deployments run on the company's MagiCube 2.0 enterprise AI platform and XuanJi workflow execution layer, which support processes including outbound customer service, telesales, insurance proposal generation and lending operations.

"By embedding AI into high-volume workflows, we are expanding service capacity and responsiveness while enabling our teams to focus on cases that require greater judgment and human engagement," said Ning Tang, Chairman and Chief Executive Officer of Yiren Digital.

The company said it plans to continue expanding AI deployment across customer acquisition, service, quality assurance and post-sale engagement.

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