Salesforce to acquire customer service firm Fin for $3.6 billion
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Jefferies on salesforce.com (CRM): 'We believe the Fin deal will help accel AI adoption in CRM's installed base'
June 15, 2026 2:12 PM EDTJefferies analyst Brent Thill reiterated a Buy rating and $250.00 price target on salesforce.com (NYSE: CRM).
The analyst comments "We believe the Fin deal will help accel AI adoption in CRM's installed base. While Fin has been most successful among SMBs, its pivot... More
Wolfe Research on salesforce.com (CRM): 'CRM says "Fin"ish Him'
June 15, 2026 9:50 AM EDTWolfe Research analyst Alex Zukin reiterated an Outperform rating and $220.00 price target on salesforce.com (NYSE: CRM)
The analyst comments "Salesforce announced today a definitive agreement to acquire Fin (formerly Intercom), an AI-native customer service agent company, for approximately $3.6 billion. Fin's core product is its AI Agent, which autonomously resolves complex customer queries end-to-end across every channel (live chat, email, WhatsApp, SMS, phone, Slack). The AI Agent is powered by Fin's proprietary model, "Apex," which is purposebuilt for customer support and has demonstrated strong resolution rates, with the company citing an average of 76% of... More
