eGain launches AI Agent IVA for conversational customer service
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eGain Launches AI Agent IVA to Deliver Accurate, Conversational Customer Service
May 6, 2026 3:56 AM EDTSUNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced the launch of AI Agent IVA, an intelligent virtual agent that resolves customer inquiries through natural conversation rather than scripted menus and complex decision trees. Powered by eGain's AI Knowledge Hub, AI Agent IVA draws from a governed enterprise knowledge base to deliver accurate, personalized guidance without customers needing to navigate dial trees, repeat themselves, or wait on hold. The result is lower service costs, faster resolutions, and higher customer satisfaction.
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