Rockwell Automation launches TechConnectIQ remote support service

Rockwell Automation, Inc. (NYSE: ROK) announced the launch of TechConnectIQ Support, a remote support service for industrial automation systems, according to a company press release dated Aug. 27, 2026.

The service is available now for single-site contract customers in North America, with expansion to additional regions planned for 2027. It operates 24 hours a day, seven days a week, and covers installation, configuration, troubleshooting and issue resolution.

TechConnectIQ Support is structured around three tiers — Basic, Standard and Professional — and consolidates hardware and software coverage under a single support framework. Features include web-based access to specialists with scheduled callbacks, a support hub called myRockwellAutomation TechConnect that provides installed base and support history data, and AI-based tools such as federated search, augmented reality guidance and instructional videos.

"Manufacturers are being asked to do more with fewer resources and support needs to keep pace," said Matt Fordenwalt, senior vice president of Lifecycle Services at Rockwell Automation. "TechConnectIQ brings together our expertise and AI capabilities to help customers stay productive when on-site resources are limited."

Bill Prather, lead product manager for production optimization at Rockwell Automation, noted that the new offering builds on the company's existing TechConnect service, which has been available for more than 20 years.

Rockwell Automation is headquartered in Milwaukee, Wisconsin, and employs approximately 26,000 people across more than 100 countries as of fiscal year end 2025.

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