Deliverect and SoundHound AI link up to automate restaurant ordering

Deliverect and SoundHound AI (Nasdaq: SOUN) announced a partnership to automate voice-based restaurant ordering, connecting SoundHound's Smart Ordering platform directly to Deliverect's order and menu management system.

According to a press release, the integration allows AI voice agents to pull real-time menu and location data from Deliverect, capture orders across drive-thru, phone, kiosk, and in-car channels, and route them to kitchen fulfillment through Deliverect's point-of-sale integrations, without manual re-entry by staff.

Deliverect says it serves more than 80,000 restaurant locations worldwide and holds more than 550 POS integrations across over 50 countries. The companies say the partnership supports more than 100 languages, allowing international restaurant groups to deploy voice ordering across markets without custom development for each region.

Mike Lauricella, VP of Channel Partnerships at SoundHound AI, said: "The future of restaurant hospitality relies on automation and convenience. Partnering with Deliverect allows us to deeply embed SoundHound's AI voice agents into the restaurant tech stack. By syncing critical menu and location data, our AI voice agents can handle order placement flawlessly, reducing front-of-house strain and delivering a seamless customer experience."

Don MacMillan, Head of Partnerships for the US and Canada at Deliverect, said: "Voice is the oldest ordering channel in the restaurant business, and until now it's been the least automated. This partnership changes that. By connecting SoundHound's AI voice agents directly to Deliverect, every spoken order, whether it comes through the drive-thru, a phone call, or a kiosk, flows straight into the kitchen with the same accuracy and speed as a digital order."

SoundHound AI describes its agentic platform, OASYS, as a self-learning AI system backed by more than 400 patents. The company says it processes billions of interactions annually across industries including automotive, healthcare, and retail.

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