Aurora Mobile's GPTBots.ai adds voice and LINE messaging updates

Aurora Mobile Limited (NASDAQ: JG) announced two updates to its GPTBots.ai enterprise AI platform: an Audio Agent feature with SIP connectivity via Twilio and a LINE Customer Service Plugin 2.0, according to a company statement.

The Audio Agent supports two deployment scenarios — inbound call handling by AI agents and outbound marketing through existing dialing systems via SIP. The feature integrates with existing telephony infrastructure through standard SIP and Twilio, without requiring companies to replace their communications systems.

LINE Customer Service Plugin 2.0 updates the agent workspace interface and adds notification capabilities for service teams. LINE is a widely used messaging platform across parts of Asia. The update is aimed at reducing response delays and simplifying agent onboarding on the channel.

"The future of customer service is AI agents handling volume so human agents can focus on what matters most. This release moves us closer to that model," said Chris Lo, Founder and CEO of GPTBots.ai.

Both the Audio Agent with SIP and Twilio connectivity and LINE Customer Service Plugin 2.0 are currently available. GPTBots.ai operates as an enterprise AI agent platform under Aurora Mobile, which was founded in 2011 and is listed on the Nasdaq.

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