ePlus reports NPS of 74 in independent customer survey

ePlus inc. (NASDAQ: PLUS) announced that an independent survey conducted by VistaXM gave the company a net promoter score (NPS) of 74, according to a press release from the company.

The survey gathered responses from more than 1,400 customer contacts across multiple regions and industries to measure overall satisfaction, loyalty, and likelihood to recommend ePlus solutions and services. The technology industry average NPS is reported to be between 40 and 55.

"An NPS of 74 is exceptionally strong for an IT services company and places ePlus among the top tier of organizations achieving results at this level," said Dr. Howard Lax, principal strategist, Experience Management & Data Science at VistaXM. "In our experience benchmarking CX across the industry, scores like this don't happen by accident; they reflect a sustained, organization-wide commitment to the customer relationship."

Deanna Davenport, vice president of customer experience at ePlus, said the score reflects the company's approach to customer relationships. "An NPS of 74, validated by an independent body and drawn from more than 1,400 voices, tells us that we're not just meeting expectations, we're consistently exceeding them," she said.

ePlus is headquartered in Herndon, Virginia, and employs more than 2,130 people across locations in the United States, United Kingdom, Europe, and Asia-Pacific.

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