Vanquis bank selects Freshworks platform for service management

Freshworks (NASDAQ: FRSH) announced that Vanquis, a UK specialist bank, has selected Freshservice as its service operations platform to support the bank's ongoing digital transformation program.

The selection is part of Vanquis' Gateway program, a technology modernization initiative the bank describes as nearing completion. Freshservice will consolidate service management, asset visibility and workflow automation onto a single platform, replacing legacy systems.

"As part of our Gateway transformation, we are simplifying the technology and processes that support colleagues across the bank," said Jem Walters, CTO at Vanquis. "Freshservice gives us a more intuitive and flexible platform to manage service delivery, automate critical workflows and improve the colleague experience as we continue building a more agile, digital-first organization."

According to the announcement, Freshservice will support faster incident resolution, more efficient request fulfillment and employee self-service. The platform includes AI capabilities intended to automate repetitive tasks and assist with issue triage.

"Financial institutions are under increasing pressure to modernize service delivery while maintaining resilience, governance, and operational efficiency," said Musidora Jorgensen, UKI Country Lead for Freshworks. "Vanquis' selection of Freshservice demonstrates how organizations can advance service transformation through a unified, AI-powered platform."

Financial terms of the agreement were not disclosed. The information is based on a press release issued by Freshworks.

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