Oracle adds AI support features to restaurant point-of-sale system

Oracle Corp. (NYSE: ORCL) announced new artificial intelligence capabilities for its Simphony Cloud point-of-sale system at the Oracle Restaurants Summit in Chicago. The Smart Assistant feature provides restaurant staff with automated responses to technical and operational questions.

The AI assistant integrates into Oracle's existing POS workstations and responds to queries such as printer malfunctions and login issues. The system draws from Oracle Simphony documentation and anonymized user data to provide answers tailored to individual restaurant brand guidelines.

Restaurant operators can incorporate their standard operating procedures into the system to ensure responses align with company-specific policies. Staff members can provide feedback on response accuracy to improve the system over time.

The feature activates through single-click access or automatic triggers when error messages appear on screens. It aims to reduce external support calls by enabling staff to resolve common issues independently.

"The Oracle Simphony Cloud Smart Assistant is a game-changer for restaurant operators, offering immediate, in-context support that reduces workloads for IT teams and empowers staff to resolve common issues on the spot," said Etienne Piat, vice president of service excellence and innovations at Oracle Consumer Industries.

Oracle stated that early adopters are testing the system. The company plans to make Smart Assistant available globally to Simphony Cloud customers in more than 100 languages within 12 months.

The announcement was made during Oracle's annual restaurant industry conference, where the company typically unveils new products for food service operators.

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