UK's ASOS says cyber hack accessed customers' personal data

October 8, 2026 6:00 AM EDT

FILE PHOTO: Branded shopping bags are displayed in an ASOS pop-up store in London, Britain, November 12, 2025. REUTERS/Hannah McKay/File Photo

LONDON, Oct 8 (Reuters) - British ‌online fashion ​retailer ​ASOS said on Thursday that a cybersecurity breach earlier this week had exposed some customers' personal ‌information, including names and contact details, according to ⁠its initial investigation.

It said the hacker also had access to "certain non-personal ‌account related information," but no ‌payment card information or account passwords, ASOS said in an email to customers.

"We discovered that an unauthorised party ​gained access to an ASOS employee account by impersonating a trusted contact to obtain log in credentials," ⁠ASOS said.

"Those credentials were then used to access information on certain third-party platforms ​used by ASOS."

It said the affected platforms were immediately locked down, ensuring that no further information ​could be accessed, adding that the ‌ASOS website and app were safe to use throughout, and remain safe to use.

ASOS said ⁠it is working with the relevant law enforcement and regulatory authorities.

Shares in ASOS were up 3%, paring losses for the ⁠week to 8%.

So-called "social engineering" operations, where hackers impersonate workers to gain access ​to companies' computer networks, are prevalent.

British companies and institutions have been increasingly hit by aggressive and regular cyber and ransomware attacks in ‌recent years. The British Library, a blood testing service, the London Underground, Marks & Spencer, the ‌Co-op and Jaguar Land Rover are some that have ⁠suffered months of disruption ‌due to such breaches.

(Reporting ​by Yadarisa Shabong in Bengaluru and James Davey in London; Editing by Vijay Kishore and William ‌James)



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