Top US carriers say roaming customers facing connectivity issues

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June 27, 2024 11:49 AM EDT

FILE PHOTO: The AT&T logo is seen in a store window, as airports around the country are awaiting for Verizon and AT&T to rollout their 5G technology, in the Manhattan borough of New York City, New York, U.S., January 19, 2022. REUTERS/Brendan McDermid/Fi

(Reuters) - Major U.S. telecom service providers said on Thursday some of their users traveling overseas were having connectivity problems due to an issue at a partner network provider.

In statements to Reuters, Verizon, AT&T and T-Mobile US said they were working to resolve the issue but did not provide details on the extent of the outage or the services partner responsible for it.

However, a person familiar with the matter said it was due to a glitch at Syniverse, a telecom services firm that works with global carriers to support international roaming.

In a response to Reuters, Syniverse said its systems were facing "intermittent connectivity issues" and was working with its network partners to fix the problem.

Verizon said 70% of its customers' calls and data connections were currently going through, while it worked to resolve the issue.

AT&T said its network was operating normally and some customers traveling overseas were experiencing disruptions "due to an issue outside the AT&T network".

(Reporting by Yuvraj Malik and Jaspreet Singh in Bengaluru; Editing by Shreya Biswas)


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