Brazil's antitrust body opens investigation into WhatsApp business tool

SAO PAULO, ⁠Jan 12 (Reuters) - ⁠Brazilian ‍antitrust body CADE said on Monday it ‍had opened an investigation into ​the new terms of Meta's WhatsApp ​business tool, adding it would also suspend the tool's new terms in Brazil ​while it evaluates the case.

* There are potential anti-competitive ​practices arisingfrom the new terms, CADE said. * These ‌anti-competitive practices would be regarding theaccess and offering by ​artificial intelligence (AI) toolproviders ⁠to WhatsApp users, it added. * CADE's investigation came after ‌complaints from AIchatbot providers over terms imposed in October banning ‌themfrom WhatsApp Business Solution, regulatory documents ‌showed. * A WhatsApp spokesperson said the claims "arefundamentally wrong." * "The emergence of AI chatbots on ‍the WhatsApp BusinessPlatform overloads our systems, which were ⁠not designed for thistype of support," they said.

(Reporting by Andre Romani; Editing by Kylie Madry and Brendan O'Boyle)

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