Sparklight® Launches TechAssist to Simplify Connected Living

PHOENIX, Oct. 17, 2025 /PRNewswire/ -- From smart thermostats that won't sync, to printers that won't connect, many households are feeling overwhelmed by their smart tech. Sparklight^®, a leading broadband communications provider, is stepping in to help with the launch of TechAssist, a new on-demand service that helps customers set up, troubleshoot and get the most out of their connected devices — from security cameras and gaming consoles to smart TVs and other Wi-Fi-enabled technology.

With more than 20 connected devices in the average Sparklight home, it's no surprise that families are running into compatibility issues, tricky setups and time-consuming troubleshooting. TechAssist gives customers quick access to live, U.S.-based experts who can help get everything working together, so they can spend less time fixing and more time enjoying their technology.

"We know how frustrating it can be when a smart device stops working or won't connect, and how overwhelming it can feel trying to get it working again," said Tony Mokry, Senior Vice President of Residential Services at Sparklight. "That's why Sparklight teamed up with Asurion to bring our customers TechAssist. It's one more way we're delivering on our promise to provide a total, seamlessly connected experience, helping customers get the most out of the devices they rely on every day without stress or wasted time."

TechAssist is available in three plan levels, starting at $10 per month for live support with everyday connectivity issues and extending to expanded options that also cover repairs and replacements for home entertainment, computers and smart home devices. The top tier, TechAssist Complete, includes accidental damage protection for portable tech, including tablets and wearables, giving families a worry-free way to keep their devices running. All plans provide access to live experts seven days a week, with no limit on the number of support requests.

To learn more about TechAssist, visit sparklight.com/techassist.

For more information about Sparklight's high-speed internet services, visit www.sparklight.com and business.sparklight.com and follow the company on Facebook, Instagram, LinkedIn and X.

About Sparklight
Sparklight is a leading broadband communications provider delivering exceptional service and enabling more than 1 million residential and business customers across 24 states to thrive and stay connected to what matters most. Through Sparklight^®, the brand our customers know and trust, we're not just shaping the future of connectivity – we're transforming it with a commitment to innovation, reliability and customer experience at our core.

Our robust infrastructure and cutting-edge technology don't just keep our customers connected; they help drive progress in education, business and everyday life. We're dedicated to bridging the digital divide, empowering our communities and fostering a more connected world. When our customers choose Sparklight, they are choosing a team that is always working for them — one that believes in the relentless pursuit of reliability, because being a trusted neighbor isn't just what we do — it's who we are.

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SOURCE Sparklight