RentSpree's Rental Assistant turns maintenance problems into solutions

Rental Assistant uses AI to troubleshoot tenant repair requests day or night, then gives landlords a clear next step with a local pro.

SEATTLE, Oct. 20, 2026 /PRNewswire/ -- RentSpree, the rental platform with 5 million users, released Rental Assistant, an AI assistant for maintenance issues and tenant correspondence. Now, as soon as landlords hear about a maintenance problem, they're also learning the solution. When a tenant reports that the heat is out, the landlord gets a message that explains what's wrong and how to get it fixed. Landlords can approve the dispatch of vetted pros from Lula or connect with local pros from Thumbtack.

Rental Assistant responds at any hour, asks the follow-up questions needed to diagnose the repair, collects photos, and walks the tenant through simple fixes. If a simple fix solves it, the repair ends there. If not, the landlord gets a clear summary of what's wrong and how urgent it is, with the next step attached.

From there, the landlord decides how the repair gets done:

• A vetted pro from Lula. In ZIP codes Lula serves, the landlord approves the job, Lula sends a vetted pro, schedules directly with the tenant, and sees the repair through.
• Local pros from Thumbtack. The landlord can compare from one of 300,000+ local pros, with their ratings and reviews from Thumbtack, and reach out to the one they choose.
• The landlord stays in control. Nothing is booked, dispatched, or paid for without the landlord's okay, and every repair stays on the property's record in RentSpree.

Rental Assistant is the newest addition to RentSpree's platform to help landlords find tenants and run their rental. Rental Assistant joins a platform for landlords featuring rent collection, rental banking, bookkeeping, and landlord insurance.

"A text that something's broken usually arrives at the worst possible time, and it hands the landlord a problem," said Paul Sirisuphang, COO and co-founder of RentSpree. "Rental Assistant hands them a solution instead. By the time they hear about a repair, they already know what's wrong and who can fix it."

Availability

Rental Assistant is available now with Landlord PRO. Repairs through Lula are available in the ZIP codes Lula serves, with Thumbtack's network of pros covering counties in 50 U.S. states. Learn more here, or check what's available in a specific ZIP code.

Seattle-based RentSpree is a provider of award-winning rental software that helps easily connect real estate agents, landlords, and renters. The platform is trusted across all 50 states for its easy and secure interface and suite of rental tools, including tenant screening, rent payments, marketing and lease management that help simplify the rental process for all. To date, RentSpree has partnered with more than 300 of the most influential MLSs, real estate associations and brokerages to serve five million users in the U.S. RentSpree is ranked on Inc. 5000's fastest-growing private companies in 2022, 2023, 2024 and 2025. Visit RentSpree.com for more information.

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SOURCE RentSpree