INFORM Launches Aviation Software for Passenger Assistance Operations

Rising passenger assistance demand and operational complexity are putting pressure on airport operations worldwide. Passenger Assistance (PA) Dispatching software by INFORM delivers demand forecasting, real-time operational control, and decision support to help operators enhance service quality and improve efficiency.

AACHEN, Germany and ATLANTA, Oct. 1, 2026/PRNewswire/ -- INFORM, a global leader in AI-driven logistics and operational optimization solutions, introduces Passenger Assistance (PA) Dispatching, a cloud-native SaaS solution designed specifically for passenger assistance operations.

Passenger assistance operations at airports are becoming increasingly complex. Rising passenger volumes due to demographic changes, growing service expectations, staffing constraints, and operational disruptions require dispatchers to make faster decisions while maintaining defined service levels. Many organizations still depend on manual coordination processes and fragmented operational information, limiting their ability to respond proactively as conditions change.

INFORM's Passenger Assistance (PA) Dispatching software addresses these challenges by supporting services for passengers with reduced mobility (PRM), unaccompanied minors (UM), VIP travelers, and other passengers requiring dedicated assistance. By combining predictive forecasting, real-time operational visibility, and decision support in a single solution, PA Dispatching helps to make more informed operational decisions and ensure faster response times throughout the day. Standardized interfaces make it easier for aviation organizations to connect PA Dispatching with existing operational systems.

"The challenge today is not a lack of data," explains Dr. Eva Wille, Product Manager for PA Dispatching at INFORM. "Most organizations already have a lot of information available. The real question is how to turn that information into better decisions while operations are running. Passenger assistance teams need to know what requires attention right now, what is likely to happen next, and where they should focus their resources."

Built on INFORM's decision intelligence technology and decades of experience in airport operations, PA Dispatching supports organizations to anticipate assistance demand, identify emerging bottlenecks, and allocate resources more effectively. Dispatchers gain real-time visibility and actionable recommendations, while field personnel stay connected through mobile workflows and live updates. The result is an optimized operation that maintains service quality, improves workforce utilization, and responds more effectively to operational requirements and last-minute changes.

Dr. Johannes Richenhagen, Senior VP at INFORM Aviation, added: "PA Dispatching marks the launch of our future-ready product strategy. Built cloud-native and AI-native, it is simple to implement, intuitive to use, and designed to integrate seamlessly into existing workflows while scaling with operational growth. Paired with our Performance Products, it gives our customers clear flexibility on their journey toward decision intelligence."

About INFORM
INFORM develops software solutions that enable better decision-making in industrial and logistics processes as well as in the financial sector, from risk management and fraud prevention to compliance. Founded in 1969, the company is a trusted partner to more than 2,000 active customers worldwide. Built on explainable AI (XAI) and operations research, INFORM combines rigorous scientific methods with deep industry expertise. Its approach brings together human knowledge and machine intelligence to turn data into informed, actionable decisions. INFORM's solutions integrate into existing processes and help organizations reduce risk, improve efficiency, and plan with greater confidence, while upholding data privacy and ethical standards. This makes AI a reliable part of everyday operations.
www.inform-software.com

Press Contact
Elke Jäger
INFORM GmbH
Phone Office: +49 2408 9456-1433 I Mobile: +49 151 14884 265
E-mail: [email protected]

North America
Valerie Harding
Phone: +1 (0) 617-536-8887
E-mail: [email protected]

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SOURCE INFORM GmbH