Headway Expands Its Insurance-Native EHR With AI-Assisted Notes and Enhanced Features

Free, integrated platform unifies core practice tools with AI-assisted notes and embedded telehealth feature to save providers time on admin and refocus on patient care

NEW YORK, Sept. 9, 2025 /PRNewswire/ -- Headway, the company building a new mental healthcare system that everyone can access, today announced the launch of its expanded Electronic Health Record (EHR) system: a free, AI-assisted platform built specifically for mental health providers who accept insurance. The release evolves Headway's practice capabilities into a complete, unified system, now available to the more than 60,000 providers on its platform.

Developed in direct response to provider demand, the Headway EHR brings together telehealth, scheduling, documentation, billing and client communication in one connected system. The expanded platform — now with a HIPAA-compliant, secure, AI-assisted notes feature — delivers a unified solution for outpatient mental health, designed to cut administrative time so providers can focus on delivering care.

"The new capabilities evolve our EHR, the next step in giving providers what they've long been missing: a single, seamless platform that supports their clinical work, simplifies their admin and helps their practice thrive," said Andrew Adams, Founder & CEO of Headway. "We're building for providers who take insurance — and doing it in a way that lets them focus on care, not administrative burden. Our goal is to create something so tailored to their needs that they'll choose to use it because it actually works for how they practice."

Solving a system-wide gap

Unlike physical health providers, mental health providers weren't incentivized during the healthcare industry's transition to EHRs in the 2010s. As mental health has grown into a healthcare mainstay, insurance plans have applied the same EHR standards and requirements to therapists as other medical specialties (like primary care and cardiology), despite lacking the integrated systems needed to meet them.

This technological gap has led to workflow inefficiencies, burnout and long patient wait times — a core reason why many mental health providers opt out of accepting insurance altogether.

"As a practicing psychiatrist, I know how hard it is for mental health clinicians to deliver high-quality care while buried in administrative work. We evolved our EHR to change that," said Dr. Neha Chaudhary, Chief Medical Officer at Headway. "By equipping clinicians with intuitive tools they've been missing, from AI-assisted notes to integrated telehealth functionality, we're easing their administrative load and giving them back time to focus on what matters most: their patients."

An insurance-native EHR built for mental health

Headway's EHR represents a fundamental shift in mental health practice technology. Rather than retrofitting existing tools, the platform was designed to meet the unique requirements of insurance-based behavioral health practices from day one.

Key benefits to providers include:

• Insurance-optimized workflows: AI-assisted notes and structured templates are insurance-compliant by design — helping notes to always pass audits. Tools like automatic benefits verification and simplified claims submission work to remove time and headaches from traditional insurance processes.
  
  
• One connected system: Providers can schedule, host telehealth sessions, document and bill — all within the same platform, without switching tools or tabs — creating a smoother experience for everyone involved.
  
  
• Free, with no hidden costs: While traditional EHRs charge monthly subscription fees and a la carte add-ons, Headway's platform is completely free to use, supporting practice growth without adding cost.

"Without Headway, I would not have been able to succeed in my private practice," said Patrick Faircloth, LPC in Texas. "Now they're making it even easier. The autonomy and confidence that Headway's EHR has given me is invaluable — plus it's completely free."

Providers now have the flexibility to choose the level of support that fits their practice — whether it's primarily billing support and core functionality, or expanded tools to further enhance workflows. With this expansion, Headway ensures clinicians can adopt what works best for them, without being forced into a one-size-fits-all model.

About Headway
Headway is building the modern mental healthcare system where everyone can get the right care from the right therapist, covered by insurance. Today, we're the largest mental health provider network in the country, with over 60,000 providers across race, gender, ethnicity and specialty working with Headway to run their private practice. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia, and has funding from a16z (Andreessen Horowitz), Accel, Forerunner Ventures, Spark Capital, Thrive Capital and Health Care Service Corporation.

Contact
Gabriella [email protected]

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SOURCE Headway