Fitness International, LLC Responds to FTC Complaint

IRVINE, Calif., Aug. 20, 2025 /PRNewswire/ -- Fitness International, LLC, with over 40 years in business and operations expanded across 25 states, today issued the following statement regarding the complaint filed by the Federal Trade Commission (FTC):

Jill Hill, President of Club Operations at Fitness International, LLC, stated:

"We are disappointed that the FTC has chosen to pursue this complaint. The allegations are without merit, and the statute the FTC relies upon – the Restore Online Shoppers' Confidence Act (ROSCA), enacted almost 15 years ago – was designed to address only online retail transactions, does not require any specific method of cancellation, and has never before been applied to the health club industry. We remain confident that we will prevail in court.

It is important to note that most of our memberships, and all of our personal training memberships, are purchased in person at our club locations. Even so, 18 months before the FTC's new 'Click-to-Cancel' rule was scheduled to take effect, we proactively launched an online cancellation option for all members, regardless of how they originally signed up. With just a few clicks, members may cancel online – a step we voluntarily implemented well ahead of regulatory deadlines. Although a federal court of appeals recently invalidated the FTC's 'Click-to-Cancel' rule, we have chosen to keep our online cancellation program in place to provide members with yet another simple way to cancel. Members also have always had the option to cancel in person at any club, or by mail, and those who wish to do so can and do cancel in such fashion.

Our company works diligently to comply with all health club state laws regarding membership cancellations and to offer at a minimum every cancellation method specifically required by each state. Over the years, the company has taken many steps to improve its enrollment and cancellation processes.

Fitness International remains dedicated to providing accessible, high-quality fitness options while maintaining compliance with all applicable laws. We will continue to defend our practices vigorously while ensuring our members receive clear, simple, and fair membership experiences."

About Fitness International, LLC

For over 40 years in business, Fitness International, LLC has helped people pursue healthier lifestyles. The Company has expanded into more than 25 states, offering state-of-the-art facilities, diverse fitness programming, and exceptional service to millions of members nationwide.

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SOURCE Fitness International LLC