ChurnZero reveals agentic AI teammates to autonomously drive customer growth

Flexible, interconnected suite of ChurnZero AI Agents will handle sophisticated tasks at an unprecedented scale, freeing customer teams to build trust, drive strategy, and create value.

CHICAGO, Oct. 9, 2025 /PRNewswire/ -- ChurnZero, the platform and partner for customer growth, has announced a suite of autonomous AI Agents that empower customer teams to scale their impact exponentially without adding headcount. Unveiled at ChurnZero's ZERO-IN 2025 conference in Chicago, ChurnZero AI Agents act as digital teammates that can engage every customer, automate the tasks that slow people down, and execute around the clock on every risk or opportunity. Agents are the boldest innovation yet within ChurnZero AI, the purpose-built intelligence engine woven throughout ChurnZero to enable a new era of human-led, AI-powered customer growth.

"The future of customer growth is autonomous," says You Mon Tsang, CEO and co-founder, ChurnZero. "AI no longer just advises but executes at scale, elevating humans to focus on strategy, relationships, and outcomes rather than dashboards and reports. ChurnZero AI takes the analytics, interprets the data, then pushes things to the finish line. It eliminates manual work. It amplifies the human edge. It answers the need of every customer team tasked with driving exceptional results."

Unlike generic AI tools, ChurnZero AI Agents are natively built into ChurnZero's platform, designed for customer success workflows, and engineered to fulfill missions precisely in response to AI-identified customer signals. Some Agents execute automatically; others run when prompted; all empower users to confidently delegate critical tasks and touchpoints to ChurnZero's trusted technology.

The first batch of ChurnZero AI Agents, which will enrich data, create engagements, provide new signals, or create custom records automatically, will arrive in mid-fall.

A new AI Hub within ChurnZero, available to all ChurnZero customers, allows users to select and purchase Agents via a self-serve AI Marketplace using credits, which can be refilled when needed. Users have full control over which Agents they use, which accounts and contacts Agents are applied to, and how often each Agent executes on its mission. This flexible, modular design provides the ability to quickly test, learn, and innovate with trusted technology built by customer success experts.

"ChurnZero AI is engineered with precision for the realities of customer success, with every workflow and output tied back to use cases we hear from customers," says Abby Hammer, chief customer and product officer, ChurnZero. "With this proven approach and a ten-year track record of industry firsts, we're confident in dedicating 80% of our technical teams to the ChurnZero AI roadmap. Our customers will always benefit from the latest AI capabilities without needing to build and configure their own AI solutions."

About ChurnZero

ChurnZero is the platform and partner for customer growth.

Our software provides game-changing capabilities to understand, strengthen, and grow your customer relationships. We do this by connecting AI, analytics, and automation to the customer experience.

ChurnZero's dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Businesses can deliver hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, so you can increase revenue and retention, and succeed at scale.

Along with product innovation, ChurnZero is known for its partnerships with customers. Your team will get award-winning customer success, training, implementation guidance, and support to help you deliver the best possible customer experience.

Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C., and Amsterdam.

Contact

Chris Pilbeam

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SOURCE ChurnZero