Assist BPO Launches Managed Virtual Assistant Services with Phone-Capable Remote Staff

SS Support Network LLC has launched AssistBPO, a virtual assistant and remote staffing division for businesses in the United States, United Kingdom, Canada and Australia. Each client receives a named assistant who handles calls, inbox, calendar, customer support and back office.

VANCOUVER, Wash., Sept. 24, 2026 /PRNewswire-PRWeb/ -- SS Support Network LLC today launched AssistBPO, a managed virtual assistant and remote staffing division that gives small and mid-sized businesses a named, dedicated assistant who answers their phones, runs their inbox and calendar, supports their customers and handles their back office during the client's own business hours. The new brand serves clients in the United States, United Kingdom, Canada and Australia through its website at https://assistbpo.com.

AssistBPO enters a market that has split into three camps: premium onshore assistants priced by the hour, low-cost task marketplaces, and software-only answering products. Industry surveys published this year indicate that roughly two-thirds of US businesses now use some form of virtual assistant support, with administrative and marketing tasks accounting for the majority of the work handed off. What most providers share is a limitation that AssistBPO was built to remove: their assistants do not pick up the phone.

Assistants who take the call

SS Support Network has operated a live call-centre for healthcare and transportation clients since 2020, answering, routing and making calls in the client's name across multiple US states. AssistBPO carries that capability into general business support. Its assistants answer inbound calls as a virtual receptionist, schedule and confirm appointments, qualify and route leads, make reminder and follow-up calls with lawful consent and do-not-call screening, and staff after-hours and overflow lines, while also handling the email, calendar, document and data work of a traditional administrative assistant. The receptionist service is described at https://assistbpo.com/services/virtual-receptionist/.

"A business owner does not experience 'admin' and 'phones' as two problems. It is one problem: things that need a person, and the owner is the only person," said Nimra Khalid, chief operating officer of SS Support Network. "We staff the desk. One assistant who knows the business, a backup who knows the file, a team lead who checks the work. If the phone rings, it gets answered."

Roles, not tasks

AssistBPO organises its catalogue into eleven desks rather than a menu of one-off tasks: executive and administrative support, front desk and phones, customer support, sales and lead generation, marketing and content, e-commerce operations, data and back office, and industry pods for real estate, medical and dental practices, legal, insurance, e-commerce, home services and trades, logistics, agencies and nonprofits. Clients can engage a dedicated full-time or part-time assistant, a shared front-desk or support desk, or a team of assistants with a lead. The full range is listed at https://assistbpo.com/services/.

Every assistant is an employee of the group rather than a marketplace contractor, and is background-checked, bound by a client-specific confidentiality agreement and trained on the client's tools before the first day. Assistants work inside the client's existing systems, including help-desk, CRM, practice-management, scheduling and e-commerce platforms, and are trained to use current AI tools for drafting and summarising so that output per hour, not hours alone, is the measure.

Built for four markets

Coverage follows each market's business day, and outbound work follows each country's rules: consent and do-not-call screening under United States telemarketing law, the Privacy and Electronic Communications Regulations and Telephone Preference Service in the United Kingdom, Canada's Anti-Spam Legislation and National Do Not Call List, and Australia's Do Not Call Register and Spam Act. Healthcare clients work under a business associate agreement with staff trained in HIPAA requirements. The company documents its security controls, including multi-factor authentication, least-privilege access, managed devices and an incident-response plan, at https://assistbpo.com/security/, and lists certifications only when it holds them.

AssistBPO is the fourth brand of SS Support Network, joining the parent company's healthcare back-office services, TransportBPO for ground transportation and LedgerBPO for accounting and billing. The four share delivery teams, a quality process and a client portal, which lets a clinic, a transport operator or an accounting firm combine phones, dispatch, bookkeeping and administrative support under one provider.

Businesses can request a staffing plan or book a discovery call at https://assistbpo.com.

About AssistBPO
AssistBPO is the virtual assistant and remote staffing division of SS Support Network LLC. It provides dedicated, managed virtual assistants, receptionists, customer-support agents and back-office teams to businesses across the United States, United Kingdom, Canada and Australia, working in the client's own tools and business hours.

About SS Support Network LLC
SS Support Network LLC is a business process outsourcing company founded in 2020 and registered in Vancouver, Washington, with a second office in Pakistan. The group serves healthcare providers, non-emergency medical transportation operators, ground-transportation fleets, accounting firms and small businesses through four brands: SS Support Network, TransportBPO, LedgerBPO and AssistBPO.

Media Contact

AssistBPO, AssistBPO, 1 6577770006, [email protected], https://assistbpo.com

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SOURCE AssistBPO