Advensus Invests US$6 Million in Trinidad to Launch BPO Facility

CHAGUANAS, Trinidad, Feb. 10, 2025 /PRNewswire/ -- Advensus, a leading contact center and business process outsourcing (BPO) services company, today announced the launch of its US$6 million delivery facility in Chaguanas, Trinidad. This new, state-of-the-art facility aims to tap into the high-quality workforce available on the Caribbean Island.

"Trinidad is fertile ground for access to professional talent, top-level English capabilities, and neutral accents for nearshore customer service delivery," said Thomas Oronti, CEO of Advensus. "We're thrilled to join other pioneers in shaping the future of this country's burgeoning BPO ecosystem."

Why Trinidad and Chaguanas?

Trinidad's 1.38 million population boasts high levels of English proficiency and is renowned for its professional work ethic. Plus, as a relatively new industry in Trinidad, BPO employee attrition is lower than in locations with more established outsourcing backgrounds. 

In terms of infrastructure, the country has well-maintained roads, minimal traffic congestion, five undersea fiber cables, and a fiber optic distribution system that covers close to 100% of its populated areas.

Located in west-central Trinidad, Chaguanas has a population of 84,000 and benefits from good transportation links and 25 post-secondary education institutions. 

Chaguanas Facility Details

• Total investment: US$6 million
• Size: 4,000-square-meter facility with three floors
• Maximum capacity: 800 workstations 
• Projected job creation: 1,000 in 18 months

Additional Features

• Custom-designed cubicles
• High-end hot food cafeteria
• Games room and lactation room
• Acoustic rubber carpeting
• High-efficiency air conditioning systems
• 100-vehicle car park

"We refurbished the building with employee experience, security, and PCI and HIPAA compliance top-of-mind," said Oronti. "It's crucial that our employees are happy at work and that enterprise brands feel comfortable outsourcing here."

About Advensus

Founded in 2006 and headquartered in the Dominican Republic, Advensus operates as a PCI-certified contact center services company with five strategically located facilities in Santo Domingo, collectively housing over 5,000 seats. Advensus specializes in customer service, inbound and outbound sales, collections, technical support, and various back-office functions. 

With extensive experience across diverse sectors such as retail, financial services, consumer goods, healthcare, telecom and cable, travel, and entertainment, Advensus is well-equipped to meet the unique needs of its clients. The company offers its services in both English and Spanish, delivering exceptional value through some of the most advanced facilities in Latin America and the Caribbean at highly competitive rates.

Media Contact

Lafayette Moran
VP of Contact Center Partnerships 
[email protected]

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SOURCE Advensus