insured.io Reaches 2M Omnichannel Platform Users

California's exodus of insurance carriers boosts portal, IVR, and payment services.

SACRAMENTO, Calif., Feb. 18, 2025 /PRNewswire/ -- insured.io, a leading provider of omnichannel customer engagement solutions, today announced that it hit a major usage milestone with its insurance platform, which now serves 2 million users across its service channels. While company growth initiatives have been successful, the surge is partially due to large carriers exiting key markets, such as California. This benefits those who remain, many of whom use the insured.io platform. These carriers have successfully scaled their operations to meet increasing demand.

insured.io has experienced significant growth across key engagement metrics, reflecting the platform's ability to support insurers in navigating rapid market changes.

• Registered Portal Users have reached 500k, soaring 91% over the past 18 months. Individual user logins have increased by 117% to nearly 5 million total, reflecting heightened policyholder engagement and reliance on the platform.
• QuickPay Portal Users also reached 500K, and total transactions have reached nearly 3 million, a 102% year-over-year increase. This underlines the rising demand for a streamlined payment experience.
• IVR users increased to 1M, and calls have increased by over 6 million, or 72%, highlighting the continued importance of automated voice solutions in enhancing customer service.
• Total Premium Payments Processed through the insured.io Customer Engagement Platform have exceeded $1 billion since inception, a testament to the company's commitment to policy retention and the customer experience.

insured.io has made significant strides in enhancing its platform with new product offerings and scaling internal operations to support a growing customer base. New partnerships and expanded integrations have benefitted clients' ability to connect the insured.io platform to their current operations seamlessly. The company's growing team of industry experts has played a pivotal role in enabling the company to help carriers leverage digital solutions to improve customer retention and acquisition.

"This growth is not only a reflection of our customers' success but also of insured.io's evolution as a company," said Steve Johnson, Chief Product Officer at insured.io. "We've expanded our capabilities, added new features, and strengthened our team to serve carriers better navigating today's dynamic market landscape."

As consumer expectations for digital experiences continue to rise, insured.io's Omnichannel Platform provides real-time data synchronization across mobile, desktop, and IVR channels, offering policyholders instant access to policy details, billing, claims, and payments. Recent industry research underscores the need for such solutions: 81% of policyholders prefer online interactions for routine tasks, and 60% would switch carriers for better claim-tracking capabilities.

Looking ahead, insured.io remains committed to innovation and expansion. It will focus on enhancing its platform's capabilities, forging new partnerships, and continuing to support carriers in adapting to industry changes.

About insured.io
Founded in 2011 by insurance industry veterans, insured.io provides an affordable, easy-to-maintain SaaS solution designed to enhance customer engagement and retention across the insurance lifecycle. insured.io accelerates digital transformation for insurance organizations with a 360-degree suite of SaaS solutions built on a modern, cloud-based platform. The insured.io Customer Engagement Platform integrates seamlessly with multiple core administration systems. It includes interactive voice response (IVR), policyholder and agent portals, direct-to-consumer sales, recurring payments, first notice of loss (FNOL), and robust analytics. For more information and to schedule a demo of insured.io, please visit us at https://insured.io, email us at [email protected], or call us at (888) 470-0637.

Media Contact:
Michelle Barry
Chameleon Collective for insured.io
+1 (603) 809-2748
[email protected]

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SOURCE insured.io