Vetsource solutions help veterinary practices turn challenges into opportunities

PORTLAND, Ore., Feb. 27, 2025 /PRNewswire/ -- According to a recently released white paper from Vetsource^®, a leader in pet pharmacy services and veterinary analytics, patient visits are declining and the frequency between visits is lengthening, creating challenges — and opportunities — for veterinarians across the profession.

In "Behavior shift: Implications of today's pet owner trends on veterinary medicine in 2025,"  Vetsource analyzed transactional data from more than 6,500 veterinary practices. The data revealed that visits were down 2.3% in 2024, compared to the previous year. Time between visits grew to 85.8 days between July 2023-2024 — a 48% increase from the same period just three years earlier — and total active patients were down 1.9% from the previous year.

Veterinary practices that excel in addressing these challenges will be the ones that focus on client relationships and offer solutions that go beyond the four walls of the practice. With Vetsource's Vet2Pet app and client engagement solution, they can do just that.

Vet2Pet, currently available at no cost to Prescription Management customers, includes features that build stronger relationships and make it easy for clients to stay on top of their pets' health. Automated tools like health service reminders, online appointment requests and multiple modes of communication (including push notifications, chat, text and email) keep the practice top of mind and make it easy to do business. A Vetsource study reveals that, on average, more than 600 appointment requests are generated through the app each year per practice.

"Vet2Pet has helped us connect with our clients with messages that relate directly to our practice," said Myra Herbert-McHenry, RVT, practice manager at Companion Animal Wellness Center in Carlsbad, Calif. "If we have holes in our schedule, we can send out an email and text blast to our clients and our phones ring within minutes to fill in the gaps." Herbert-McHenry said the team loves using the texting feature for patient updates, medication refills and scheduling appointments.

Vetsource provides additional tools through its Data Services solution that help improve visit frequency and connect with clients. The Practice Overview Report monitors patient activity, tracks lapsing patients and analyzes return visits, enabling practices to spot opportunities without spending hours sorting through data. With RETRIEVER™, practices can regain lapsing clients through automated emails that encourage them to book an appointment and ensure pets get the care they need.

With these tools in hand, veterinary practices can reinvent how they interact with clients and combat the most prevailing challenges. Visit Vetsource booth #4021 at WVC to pick up a copy of the white paper and to speak with a rep about increasing patient visits and improving client retention with Vetsource's solutions.

About Vetsource
At Vetsource, we build a brighter future for pets and those who care for them. What started as a home delivery service in 2008 has evolved into a comprehensive digital platform that provides pharmacy, technology and business services for the pet health industry. Our data-powered solutions — prescription management, client engagement, payment services and data services — eliminate complexities and simplify workflows to help veterinarians, retailers and others in the pet health industry foster engagement, loyalty and positive experiences that ensure strong relationships. With more than 650 employees, Vetsource is headquartered in Portland, Ore.

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SOURCE Vetsource