Transforming Care: Reducing Hospital Admissions, Cutting Costs, and Boosting Patient Satisfaction

One year after collaborating with myLaurel, Ochsner Health reports a significant improvement.

NEW ORLEANS, April 23, 2025 /PRNewswire/ -- In March of 2024, Ochsner Health, a leading nonprofit healthcare provider in the Gulf South, announced a partnership with myLaurel, a home-based acute and transitional care company tailored to the needs of frail, elderly, and medically complex patients. The goal was to provide a better experience for patients through streamlined care delivery, ultimately improving health outcomes and reducing out-of-pocket costs.

Together, the organizations implemented myLaurel's Acute Care at Home™ program, which through timely in-home interventions and care coordination, helps to avoid low-acuity admissions from the Emergency Department (ED), reduce unnecessary hospital utilization, decrease readmission rates, and increase patient outcomes. After a full year of implementation, myLaurel and Ochsner Health confirmed the partnership's success.

"Looking back at our one year together, I'm so excited by what we've accomplished in advancing patient care and the outcomes we've delivered," says Logan Davies, MD, Medical Director of Hospital Access and Throughput at Ochsner Medical Center. "Through close integration with our hospital staff and operational system—even daily rounding with our patient teams—our teams work together to identify and enroll patients who benefit from Acute Care at Home services. Delivering in-home and transitional care in such a patient-centered way has led to significant results and positive patient outcomes, all while reducing costs for patients and enhancing overall value for the health system."

The list of impressive results from the partnership include:

30 days post discharge from ED or observation unit:

• 33% reduction in ED utilization
• 92% prevention in initial admission rates
• Over 90% reduction in 15-day readmission rates

30 days post discharge from inpatient unit:*

• 49% reduction in readmissions
• Estimated $1.8 million in value
  *Compared with a non-participating control group matched on medical and social acuity.

Overall Program Results

• 96 average patient net promoter score
• 90 average provider net promoter score
• 34% decrease in the out-of-pocket cost for patients using myLaurel
• Over 3,200 bed days saved

Dr. Davies explained how saving bed days directly impacted others needing medical care. "When Ochsner patient teams can discharge eligible patients from the ED and hospital units, we can safely care for these patients at-home with myLaurel's services. By getting patients home sooner, keeping them well, and seamlessly coordinating their care we have were created over 3,200 bed days and allowed for more than 640 new admissions in our community for patients who need them most."

The Acute Care at Home program serves medically complex patients with multiple comorbidities and those with a high risk for hospital readmission. According to Dr. Marcy Carty, myLaurel's President and Chief Medical Officer, the company is highly regarded for its clinical expertise and ability to safely treat and keep patients in their homes. During the two weeks myLaurel clinicians provided at-home care for Ochsner patients, the company assumed all risk, underscoring its confidence in the program.   

"Our partners and patients benefit by knowing myLaurel is committed to avoiding acute hospital utilizations," she said. "We have the diagnostics and formulary to manage new symptoms and escalations as they arise, manage treatment plans, medications, and provide patient and caregiver education."  

Both companies are proud of the great start for this pilot program. Dr. Davies added "with the success of this program, we are bringing this innovative care delivery system to all seniors across Ochsner's main campus, not just those in value-based arrangements. We also hope to be a model of innovation for other healthcare systems seeking to improve hospital utilization and patient satisfaction." 

The organization has plans to launch the program in several additional hospitals in 2025.

About myLaurel
Headquartered in New York, NY, myLaurel is a pioneering healthcare company dedicated to elevating patient experiences and fostering significant cost efficiencies for hospitals, health systems, ACOs, and payers along the eastern and southern coasts of the U.S. myLaurel partners with payers, health systems and providers and puts their fees at risk. myLaurel offers its unique care model to more than 100,000 covered lives. Specializing in tailored home-based care solutions, the company focuses on enhancing health outcomes for patients with frailty and complex conditions. For further details about myLaurel, visit www.mylaurelhealth.com.

About Ochsner Health
Ochsner Health is the leading nonprofit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 13 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children's has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner's workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians.

Media Contact: Becky Smith
[email protected]
908.405.2185

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SOURCE myLaurel