Sherwin-Williams is the Most Awarded Brand for Paint Customer Satisfaction in 2025 by J.D. Power

Customers name Sherwin-Williams #1 in Customer Satisfaction with both Interior Paint and Exterior Paint

CLEVELAND, May 6, 2025 /PRNewswire/ -- The Sherwin-Williams Company earned first place honors in customer satisfaction with interior and exterior paint in the J.D. Power 2025 U.S Paint Satisfaction Study. This is the third consecutive win for Sherwin-Williams in the interior paints segment.

In interior paints, Sherwin-Williams ranked first in ease of application, value given price paid and level of trust. For exterior paints, the brand excelled in durability, ease of application, variety of offerings and level of trust.

"We are honored to be acknowledged by the J.D. Power Paint Satisfaction Study for not only customer satisfaction with our interior paints but with our exterior paints as well," stated Brett White, Senior Vice President of Marketing at Sherwin-Williams. "From our product innovation to our customer service and tools, we continually elevate our standards, ensuring our customers can always depend on us."

J.D. Power, a globally respected authority in consumer insights with over five decades of expertise in analyzing customer interactions with brands and products, has awarded Sherwin-Williams the highest honor within interior and exterior paints. The J.D. Power 2025 U.S. Paint Satisfaction Study evaluates seven key drivers of satisfaction: durability, ease of cleaning surfaces, adequacy of coverage, ease of application, variety of offerings, value given price paid, and level of trust. J.D. Power also examines the customer experience with the paint retailer through digital tools, people, store/facility, product/supplies, level of trust, and value given price paid. This 2025 study surveyed 7,119 customers who had purchased interior paint, exterior paint, and/or exterior stain in the past 12 months.

For more information on Sherwin-Williams, visit sherwin-williams.com. For more information on the J.D. Power Paint Satisfaction Study and Results, visit jdpower.com/business/home/paint-satisfaction-study.

Ask Sherwin-Williams™
For more than 155 years, Sherwin-Williams has been an industry leader in the development of technologically advanced paint and coatings. As the nation's largest specialty retailer of paint and painting supplies, Sherwin-Williams is dedicated to supporting both do-it-yourselfers and painting professionals with exceptional and exclusive products, resources to make confident color selections and expert, personalized service at its more than 4,800 neighborhood stores across North America. For more information, visit sherwin-williams.com. Join Sherwin-Williams on Facebook, Instagram,  Pinterest, TikTok and LinkedIn.

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SOURCE Sherwin-Williams