RevSpring Launches Referral Management Solution to Eliminate Backlogs and Speed Patient Scheduling

New platform reduces delays, improves provider communication, and engages patients within hours of referral

NASHVILLE, Tenn., Sept. 30, 2025 /PRNewswire/ -- RevSpring, the leading provider of healthcare engagement and payment solutions, today announced the launch of its Referral Management solution, designed to help healthcare organizations process patient referrals faster and more efficiently. The platform streamlines patient contact, strengthens communication with referring providers, and gives referral teams real-time visibility into performance. By connecting patients and providers more quickly, it improves access to care while also reducing administrative burden.

Delayed or lost referrals remain a significant challenge for health systems, often leading to lost patient volume and eroding trust among both referring providers and patients. Referring providers often lack confirmation that their patients completed the recommended appointment, creating gaps in care and operational inefficiencies.

"With RevSpring's Referral Management, we've reduced our backlog, automated patient outreach, and many of our patients are communicated with within 5 to 10 minutes of receiving the referral order. It's been a game-changer," said the Director of Patient Access at a large outpatient clinic.

Unlike traditional intake tools, Referral Management offers three core advantages:

• Rapid patient engagement that reduces referral leakage.
• Closed-loop communication with referring providers to strengthen relationships and track referral outcomes in real time.
• AI-powered document processing that automatically extracts data from faxed referrals, eliminates manual entry, and supports customizable workflows for a smoother patient experience.

Referral Management also integrates with RevSpring's Engage IQ™Pre-Care solution to extend the value of the platform to capture preservice payments — delivering a complete end-to-end experience for providers who receive inbound referrals.

"Referral leakage is one of the biggest causes of lost patient volume today, and staffing shortages make it harder than ever to manage the process manually," said Howard Bright, RevSpring chief technology officer, patient engagement at RevSpring. "With this launch, we're giving providers the tools to deliver faster, more reliable patient access and measurable ROI."

As RevSpring continues to build out its intelligent communication and engagement solutions, Referral Management stands as a key pillar in helping healthcare providers connect with patients, provide timely care, improve experience, and drive measurable ROI.

About RevSpring
RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We've built Engage IQ™, the industry's only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring's intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. The company's OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices.

Recognized for our innovation and excellence, RevSpring earned MedTech Breakthrough Award's 2025 Best Patient Communication Solution for Engage IQ™, Best in KLAS for Patient Financial Engagement in 2025, Best in KLAS for Patient Communications in 2024, and was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023. To learn more, visit revspringinc.com/healthcare. Follow RevSpring on LinkedIn and X (formerly Twitter).

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SOURCE RevSpring