PITT OHIO and Vaital Revolutionize Freight Operations with Artificial Intelligence

Introducing N@TE: No-Touch Email—Transforming Logistics with Agentic AI.

BELLEVUE, Wash., June 11, 2025 /PRNewswire/ -- Vaital, a leader in AI-driven strategy and engineering, today announces the launch of N@TE, a patent-pending No-Touch Email system designed to revolutionize order management in freight.

Purpose-built for TL and LTL carriers, N@TE automates email-based order intake with unprecedented speed and accuracy—transforming efficiency for trucking companies.

Customer service teams often spend hours processing inbound Bills of Lading (BOL) to create a pickup order. Multiply the problem by thousands of emails per day and it's a mountain of manual work.

Now that process is performed in seconds.

N@TE eliminates manual order processing while boosting customer satisfaction with near-instant response times – integrating with existing transportation management systems (TMS) and workflows.

Proven Results with a Top 15 U.S. Trucking Carrier

PITT OHIO, a leading U.S. carrier operating a fleet of 1,000 trucks, partnered with Vaital to create N@TE—achieving remarkable operational gains, including:

• 30-60X efficiency boost in email order processing times.
• 99%+ accuracy in order extraction and fulfillment.
• 70% reduction in costs for pickup order handling.

Built on Microsoft Azure, N@TE leverages enterprise-grade cloud infrastructure to deliver scalability, security, and high-performance AI processing—empowering carriers with automation at scale.

A New Era for Freight

Unlike traditional automation tools, N@TE offers a familiar experience for customers:

• No workflow changes – Orders continue via email as usual
• Interoperability – Works directly with existing TMS and systems
• Enterprise scalability – Designed for high-volume carrier operations

"AI is transforming industry. Implementing N@TE has transformed the way we manage customer orders. The AI-driven automation has significantly reduced processing time, improved accuracy, and allowed us to better serve our customers with near-instant response times. By integrating with our existing workflows and running on Microsoft Azure, N@TE empowers our team to focus on strategic initiatives rather than manual order entry. It's a true game-changer for logistics efficiency." — Scott Sullivan, EVP and CIO, PITT OHIO

N@TE goes beyond AI automation—it's competitive edge for logistics leaders," stated David Yunger, CEO of Vaital. "We are honored to collaborate with PITT OHIO, a pioneering force in the industry, to help carriers accelerate growth, cut costs, and achieve unparalleled customer satisfaction. By being early adopters of this cutting-edge AI technology, PITT OHIO is setting a precedent in the LTL space. Their commitment to innovation is paving the way for unprecedented advancements, and we look forward to witnessing their continued leadership."

Join the Future of Freight

Vaital invites TL and LTL leaders to experience the transformative power of N@TE. To learn more and schedule a demo, visit vaital.com/NATE or contact [email protected].

About Vaital

Vaital is an AI strategy and engineering firm empowering leaders to take control of their AI journey. Vaital delivers AI solutions for organizations to drive competitive advantage, profitability, and velocity. Learn more at www.vaital.com.   

ABOUT PITT OHIO

PITT OHIO has been providing the best value in transportation and logistics solutions to our customers for over 45 years, reaching over $900 million in revenue last year.  Headquartered in Pittsburgh, PA, PITT OHIO services the Mid-Atlantic, Midwest, and Northeast regions. In addition to their legacy LTL freight solution, PITT OHIO provides supply chain and logistics solutions including expedite, freeze protection, truckload, warehouse and distribution, container transloading, dedicated fleet management and more. To make this happen, and to fulfill PITT OHIO's Purpose, they employ over 3,400 employees who are committed to doing the right thing every day. Explore their website to see how PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by their employees and their customers, and making a positive impact on the environment. To contact PITT OHIO, schedule service, or apply for employment, please visit their website at www.pittohio.com.

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SOURCE Vaital