Notice of Data Incident

BEACHWOOD, Ohio, Sept. 25, 2026 /PRNewswire/ -- Saber Healthcare Group announces a security incident that may have affected certain individuals' information. On July 27, 2026, Saber detected a service outage affecting some of its internal and external computer systems. Once discovered, Saber immediately secured and isolated its systems and began an investigation with the help of outside cybersecurity experts. The investigation determined that an outside party gained access to Saber's corporate computer network; and on July 27, 2026 that party encrypted a small portion of files, which is what caused the outage. Saber's electronic medical record system was hosted and maintained by a separate outside provider, whose systems were not affected by this incident. Saber's facilities access that system over the web and there was no evidence that the medical record database was accessed, modified, or copied. Using backup copies that were not affected, they restored the inaccessible files within 24 to 48 hours of discovering the outage, with no loss of data.

Saber conducted a review of the potentially affected files to determine what information they contain. The type of information varies by individual but may include their name and one or more of the following: date of birth, driver's license/state issued identification number, health insurance information, medical information, financial account information, passport number, and/or Social Security number. On August 19, 2026, they completed their review and began locating address information to notify individuals directly through the mail. In an abundance of caution, they are offering individuals access to credit monitoring and identity protection services at no cost.

In response to this incident, Saber took immediate steps to secure its systems and engaged third-party specialists to assist in a thorough investigation and response. They have also implemented additional security measures to further minimize the risk of a similar incident occurring in the future. Saber has not detected ongoing unauthorized activity since these additional measures were put in place. For more information or to enroll in these services, individuals should contact the organization's assistance line at 1-833-918-1128, Monday through Friday, from 8:00 AM to 8:00 PM ET, excluding holidays.

Individuals are encouraged to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Individuals may also place a fraud alert or credit freeze by contacting the credit reporting agencies: TransUnion 1-800-680-7289; Experian 1-888-397-3742; Equifax 1-888-298-0045. You can further educate yourself regarding identity theft, fraud alerts, credit freezes, and steps to protect your personal information by contacting the credit reporting bureaus, the Federal Trade Commission ("FTC"), or their state Attorney General. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, the state Attorney General, and the FTC.

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SOURCE Saber Healthcare Group