NJM Insurance Group Earns 9th Consecutive JD Power Claims Certification

EWING TOWNSHIP, N.J., Sept. 16, 2026 /PRNewswire/ -- For the ninth year in a row, NJM Insurance Group (NJM) has earned the JD Power Auto Claims Certification. This prestigious designation recognizes NJM for providing "An Outstanding Auto Claims Experience" for Personal Lines customers.

"At NJM, we understand that a claim is when our policyholders are looking for guidance and support," said Carol Voorhees, NJM President and CEO. "Being recognized by JD Power with the Auto Claims Certification for a ninth consecutive year reflects our ongoing commitment to delivering the exceptional service and reliability our customers expect from us."

Eligibility for the JD Power Auto Claims Certification Program℠ involves a rigorous independent audit of the claims process, including a survey of recent claimants and an evaluation of an insurer's performance across all key areas of the claims process. The 2026 audit and claims evaluation resulted in NJM satisfying 66 out of 68 evaluation metrics — a 97% success rate, well above the minimum requirement of 80%.

NJM has continued to enhance the claims experience since first earning JD Power Auto Claims Certification in 2018. Over the past year, we improved several aspects of our online claims process, including making it easier for claimants to upload photos and documents, streamlining glass-only claims, and revising claim filing guidance to provide clearer, more helpful information throughout the process.

About NJM Insurance Group

Founded in 1913, NJM is among the Mid-Atlantic region's leading property and casualty insurers. The Company operates in a mutual fashion for the exclusive benefit of its policyholders and is consistently recognized for its award-winning customer service, superior claims handling, and overall customer satisfaction. NJM's personal insurance products are available direct to consumers in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. The Company also works with a preferred network of independent agents to deliver business insurance in Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania. Visit njm.com to learn more.

About JD Power

JD Power delivers mission-critical data, analytics and intelligence that help businesses improve customer experience and operational performance with confidence and clarity. Using proprietary, comprehensive data–including millions of consumer interactions and authoritative automotive datasets–combined with advanced analytics, artificial intelligence and deep industry expertise, JD Power enables leaders to respond to market shifts, make smarter decisions and drive measurable performance improvements.

As an objective source of deep insight into real-world customer interactions with brands and products, JD Power provides the independent intelligence organizations need to anticipate change, strengthen customer engagement and advance growth. Learn more at JDPower.com.

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SOURCE NJM Insurance Group