InterVision NextMove Launch Comes at a Critical Moment Amid Avaya's Policy Change

InterVision's Newest Program to Provide Seamless Path Forward as Businesses Seek Stability

ST. LOUIS, April 15, 2025 /PRNewswire/ -- InterVision, a leading information technology (IT) managed services provider, today announced the launch of NextMove, a program designed to help organizations transition away from unsupported, end-of-life, or no-longer-viable IT solutions with confidence. While the framework has long been part of InterVision's service delivery, it now has a name and structure that reflects its critical role in guiding organizations through high-stakes IT changes.

The announcement comes at a pivotal time for contact center leaders, as Avaya will discontinue support for CCaaS deployments under 200 seats beginning June 30, 2025, narrowing its focus to large enterprise customers. This shift has left thousands of small and mid-sized organizations uncertain about the future of their customer engagement operations. InterVision NextMove for Avaya arrives just in time, offering a structured, low-risk path forward—including a free trial of Amazon Connect — to help businesses evaluate modern alternatives and transition without disruption.

"Avaya is walking away from the businesses that built their success. We're stepping in with a unique solution at a critical moment when these companies need reliability the most," said Jonathan Lerner, President and CEO of InterVision. "InterVision NextMove isn't just about changing systems – it's about protecting customer relationships that took years to build and sustain, while ensuring these businesses emerge with better technology and stronger customer experiences."

Powered by industry leader AWS, NextMove for Avaya consolidates customer service tools across channels into a single, scalable platform, backed by advanced AI and automation capabilities. The program supports businesses of all sizes, from 20 to 2,000 agents, ensuring seamless migrations with minimal operational disruption.

With more than 20 years of experience in delivering reliable, scalable contact center solutions, InterVision brings a vendor-neutral, outcome-focused approach that prioritizes the needs of each organization over partner incentives. Throughout the transition and beyond, customers benefit from guaranteed operational continuity, consistent support policies, and a commitment to long-term success.

As industry shifts accelerate and long-time providers narrow their focus, InterVision remains a reliable partner, helping organizations stay current, connected, and ready for what's next.

To learn more about InterVision NextMove, please visit www.intervision.com/NextMove.

About InterVision
InterVision is a leading IT managed services provider, delivering and supporting cloud, security and innovation for mid-to-enterprise and public sector organizations throughout the US. With 30 years of experience and one of the most comprehensive solution portfolios, InterVision drives business outcomes with an unparalleled focus on the customer and employee experience to help organizations be more competitive, compliant, and secure. The company has headquarters in St. Louis with locations in Richmond, Roanoke, Sacramento, Seattle, San Jose, Kosovo and India. Experience us at www.intervision.com.

Media Contact:
Alyssa Newby
PANBlast for InterVision
[email protected]

View original content to download multimedia:https://www.prnewswire.com/news-releases/intervision-nextmove-launch-comes-at-a-critical-moment-amid-avayas-policy-change-302428365.html

SOURCE InterVision