IntellaTriage Launches Integration with Epic, Again Elevating After-Hours Care with Seamless Interoperability

BRENTWOOD, Tenn., Sept. 25, 2025 /PRNewswire/ -- IntellaTriage, the nation's leading provider of nurse-first after-hours triage solutions for hospice and home health organizations, has announced a groundbreaking integration between IntellaHub, its proprietary triage platform, and Epic, one of the most widely adopted electronic medical record (EMR) systems in the country. 

This direct integration represents a significant leap forward in interoperability, nurse efficiency, and real-time patient care coordination across care settings. With this innovation, IntellaTriage continues to define what modern, technology-enabled nurse-first triage care should look like. 

"Interoperability is an essential component of safe, high-quality care," said Daniel Reese, CEO of IntellaTriage. "Our triage nurses can now access real-time Epic patient data and deliver documentation directly into the medical record via our IntellaHub platform, closing the loop between after-hours and in-person care. This level of access and insight ensures there are no gaps in care. Patients receive compassionate, clinically sound triage care, and field teams have better insight into what occurs overnight and on weekends. This integration is a transformative step for home health and hospice agencies that rely on Epic as their medical records system." 

While many EMRs and vendors still operate in silos, leaving providers with fragmented systems, excessive logins, and redundant documentation, IntellaTriage's integration with Epic breaks down these barriers, delivering true cross-platform interoperability. With integration, there's no need for multiple logins, duplicate data entry, or fragmented workflows. One seamless system supports nurses on both sides of the triage episode. Triage nurses can make informed decisions in real-time, and field nurses returning to care the next day, or called for a visit overnight or out in the field, have immediate visibility into the call episode, with accurate and timely documentation already in the record. 

An IntellaTriage-Epic integration means all care team members can work from a single source of truth. The shared visibility into the most recent assessments, medications, and care plans empowers nurses to act with confidence and speed, ensuring continuity of care and better outcomes for every patient.

Liam Barry, Chief Technology Officer at IntellaTriage, shared: "True interoperability requires more than just surface-level data exchange. At IntellaTriage, we prioritize integrations that provide our nurses with meaningful access to clinical information, ensuring they can follow the appropriate protocols and deliver high-quality, informed triage. Our Epic integration exemplifies this commitment, enabling our team to go beyond mere call handling to delivering clinically aligned triage support."

The award-winning, HITRUST-certified IntellaHub is already fully integrated with Homecare Homebase, and the IntellaTriage interoperability team is already laying the groundwork for more integrations over the next several months. Even without integrations, the platform's communication and triage support capabilities enable the company's triage nurses to cover over 80,000 lives nightly, with an average speed-to-nurse time of 37 seconds. IntellaHub also delivers in-depth data analytics to help clients better understand how to support their patients throughout the episode of care, for improved quality outcomes.

"We built IntellaHub to empower nurses, not replace them," said Reese. "The future of after-hours care is integrated, intelligent, and deeply human. We're proud to lead the way." 

About IntellaTriage. Founded in 2008, IntellaTriage provides 24/7 nurse-first triage solutions to providers and their patients across the United States. Leveraging the largest network of remote licensed nurses in the post-acute care sector, the company delivers exceptional care when patients need it most, alleviating the burden on frontline clinicians and significantly reducing nurse burnout and turnover.

As the nursing shortage intensifies, IntellaTriage offers a critical solution by shielding nurses from the additional demands of on-call duties. In a healthcare landscape increasingly focused on quality care and the importance of patient outcomes, IntellaTriage is poised for continued growth, ensuring better patient experience while supporting care teams nationwide.

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SOURCE IntellaTriage