Hostie Adds Takeout Ordering Capabilities to Its AI-Powered Virtual Concierge

New voice and text ordering capabilities help restaurants capture more orders while keeping teams focused on hospitality

SAN FRANCISCO, Nov. 4, 2026 /PRNewswire/ -- Hostie, the AI-powered Virtual Concierge built by restaurateurs for restaurateurs, expands its offerings with takeout capabilities. Hostie already helps restaurants manage guest communication across calls, texts, reservations, private events, and guest questions. Now, it can also handle commission-free takeout orders from start to finish, turning takeout from a constant interruption into a steady revenue channel without sacrificing hospitality.

"When my sister and I opened our restaurant, the phone never stopped ringing during service, and every time I stepped away to answer it, I was leaving guests at the table," said Randall Hom, co-founder and CEO of Hostie and co-owner of Back to Back, a wine bar and pizza restaurant in San Francisco. "I started Hostie to answer every call without pulling the team off the floor. It began with questions and reservations, and as we kept listening to restaurateurs' biggest challenges during service, adding takeout became the natural next step."

Hostie's takeout capabilities solve a persistent challenge for restaurants: takeout demand often peaks during the busiest service periods, forcing staff to divide their attention between incoming calls, guests on hold, and diners in the restaurant. Hostie now manages the entire takeout conversation, from menu questions and modifiers to upsells and order confirmation. It synchronizes with the restaurant's menu and item availability and recommends relevant add-ons and specials. For guests, placing an order is smooth and uninterrupted. Meanwhile, the restaurant captures more takeout orders while staff focus on hospitality.

Behind the scenes, every order is visible in real time, and calls, texts, and orders are all managed in the same Hostie inbox. With direct integrations including Toast, Olo, and Square, completed orders are automatically sent to the POS and ready for the kitchen, with no manual re-entry. Hands-on onboarding and responsive customer support make sure Hostie fits seamlessly into each restaurant's existing workflow.

Early adoption has already driven more than $200,000 in takeout orders, with a 70% order completion rate and more than 18,000 items ordered through Hostie. Order volume peaks around 5 p.m., when restaurant teams are often at their busiest.

Hostie's takeout ordering capabilities are available now. Learn more at Hostie.ai/takeout.

About Hostie
Hostie is the AI-powered Virtual Concierge for restaurants, helping operators manage calls, texts, reservations, takeout orders, private event inquiries, and guest communications while keeping hospitality at the center of the experience. Headquartered in San Francisco, Hostie partners with independent restaurants, hospitality groups, and enterprise restaurant brands across the country.

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SOURCE Hostie