Grow Therapy Launches AI-assisted Clinical Tools to Enhance Client and Provider Experience

Grow Therapy's new clinical tools enable therapists to be more present with clients during sessions and give clients better insights into their care, creating greater opportunities for therapeutic efficacy.

NEW YORK, Feb. 20, 2025 /PRNewswire/ -- Grow Therapy (Grow), a leading mental health technology company, today announced two new AI-assisted products to help therapists be more present during sessions and give clients clear visit summaries, an expansion of its suite of care-enhancing products.

Therapists at Grow are committed to delivering high-quality, high-trust, and personalized care while managing the administrative demands of their practices, such as thorough notetaking and sending client summaries. To support this balance, Grow designed AI-assisted tools to foster a greater sense of presence during sessions. Using ambient listening technology, therapists receive structured drafts of notes to audit, refine, and approve after sessions based on their spoken conversations, and clients get visit summaries that provide a clear explanation of what was covered and remains outstanding in their treatment goals. Both tools have undergone extensive clinical review to inform development and ongoing governance. Recognizing that every therapist and client has unique preferences, Grow has made both AI tools optional and only available when both parties consent, ensuring clinicians and clients can choose the approach that best supports their therapeutic process and goals.

"We spent months rigorously developing and refining these AI-assisted tools to ensure they are safe, trustworthy, and accurate," said Alan Ni, Chief Technology Officer and Co-founder of Grow. "These tools have undergone extensive quality reviews and testing, beginning with a small group of 100 therapists and their clients, to evaluate reliability, security, and precision. After receiving positive early feedback, we expanded to over 3,000 therapists and their clients in a second evaluation phase, which then gave us the confidence we needed to roll out to our entire network nationwide."

Increasing Presence in Session

Successful therapy relies on trust, connection, and communication. When therapists have the cognitive burden of writing down notes on paper or on a computer during sessions, it becomes harder to display warmth through body language, maintain eye contact, and stay attuned to their clients' non-verbal cues, which are critical for enhancing responsiveness and effectiveness of care.

There is no substitute for a therapist's critical thinking, empathy, and life experience. As an accompaniment to these essential skills, Grow's AI-assisted tools are designed to be aids for accuracy, consistency, and distillation, not shortcuts, ensuring that each therapist's unique voice and clinical insights remain central to client care.

"This new tool from Grow Therapy is a game changer," said Lilian Smith, a Licensed Clinical Social Worker with Grow. "First, it lets me be more present during visits and spend less time looking at different tabs on my computer. Second, the notes and summaries are reliably accurate. I can direct my full attention toward my clients because I'm not diverting attention to transcribing the contents of our conversation while I'm in session with my clients."

Visit Summaries Impact Engagement and Transparency

It is a best practice to send clients summaries after their sessions because tracking incremental progress makes small wins tangible, aligns areas of continued focus, and clarifies an action-oriented plan. Grow's AI-assisted visit summaries propel the therapeutic process forward, but these first drafts do not replace clinical judgment and experience. Each AI-assisted visit summary must be reviewed, edited, and approved by the therapist before it is added to Grow's secure client portal.

"AI-assisted visit summaries empower people in therapy by delivering consistent, transparent insights into their treatment progress," said Kevin Ramotar, Psy.D., Director of Clinical Excellence at Grow. "These summaries provide clients with a clearer understanding of their achievements and highlight areas for continued focus, making their mental health journey less ambiguous and more predictable."

Developing AI Tools with Therapists and Clients

Grow's therapists hold themselves to high standards, and any tool they integrate into their practices needs to meet or exceed their expectations. Therapists who tested these products appreciated that clinicians on the Grow team were involved in development, resulting in features that anticipate and respond to their needs. There was also agreement and verification through testing that the tool is producing accurate and quality content.

"There are significant benefits to Grow's new AI tools for me and my clients," said Wendy Mark, a Licensed Marriage and Family Therapist with Grow. "The very smart, comprehensive session summaries help my clients see clearly what they have uncovered and accomplished, and where to focus next. I worry less about recording what is being covered during sessions and feel more connected to my clients. I appreciate how open to feedback the Grow team has been throughout the testing and evaluation process."

Grow encrypts data used by the tool to protect client privacy. As an additional security measure, Grow's system does not retain the raw transcript of any conversations had between therapists and clients long-term. These tools are available exclusively to therapists who use Grow's full suite of technology solutions.

"During testing and evaluation, we've been humbled by therapists regaining energy and focus in their sessions and inspired by clients' excitement in receiving visit summaries, and we will maintain this momentum when we introduce more care-enhancing products later this year," said Alan Ni, Chief Technology Officer and Co-founder of Grow. "This successful implementation shows how AI can turn unstructured information into clear, useful insights, enhancing the therapy experience."

About Grow Therapy
Grow Therapy is a provider-centric behavioral health technology company improving access to high-quality mental health care. Grow Therapy provides therapists and prescribers with a suite of business tools and services, peer community and a pipeline of expertly matched patient referrals so they can set up and grow thriving in-person and virtual private practices within the communities they care about most. As a result, more Americans are accessing a wide variety of providers who not only best match their needs, but who take their insurance. Grow Therapy's network includes more than 17,000 providers and works with major insurers, including Humana, Aetna, Cigna, Florida Blue Cross Blue Shield, Kaiser Permanente and UnitedHealthcare. Some of Grow Therapy's key investors include Sequoia Capital, Goldman Sachs Alternatives, Transformation Capital, TCV, SignalFire, and Plus Capital. More information about Grow Therapy can be found at www.growtherapy.com.

Media Contact: Kristina McPherson
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SOURCE Grow Therapy