Grace Hill Unveils Innovative KingsleySurveys Partner Program

Zark Parking Solutions, Gatewise, Fetch and Minnow are Founding Partners of Collaboration to Enhance Customer Experience in Multifamily and CRE

IRVING, Texas, April 22, 2025 /PRNewswire/ -- Grace Hill, a leading provider of technology-enabled performance solutions for the real estate industry, today announced the launch of its new KingsleySurveys Partner Program. Leveraging KingsleySurveys' industry-leading analytics platform, the program helps multifamily and commercial real estate (CRE) property managers respond to resident and tenant feedback with targeted solutions.

The stakes are high: recent KingsleySurveys data from more than 7 million residents over 2.2 billion square feet of real estate reveals critical gaps in day-to-day living experiences.

• 1 in 5 residents are unsatisfied with parking in their community
  
• 1 in 4 rate controlled access to their apartment as below average
  
• 15%+ of residents say package delivery services are inadequate
  
• The #1 most-requested office amenity? Better food delivery options

These insights are now actionable through the KingsleySurveys Partner Program, which connects Grace Hill clients directly with vetted service providers based on survey results. Founding partners include Zark Parking Solutions (multifamily parking), Gatewise (smart multifamily access control), Fetch (multifamily package delivery), and Minnow (multifamily and office food delivery optimization).

As the premier benchmarking solution, KingsleySurveys assesses resident, tenant and employee satisfaction in the multifamily and CRE sectors. The KingsleySurveys Partner Program bridges the gap between survey insights and business decisions.

"We are delighted to welcome these founding partners to our KingsleySurveys Partner Program. This partnership not only enhances the visibility and impact of these innovative companies but also provides tremendous value to our customers," Grace Hill CEO Kendall Pretzer said. "With deeper insights into resident and tenant preferences at the property level, we are able to elevate the way multifamily and commercial operators improve overall property performance. We look forward to the collective development and success these collaborations will bring."

Zark Parking Solutions, an executive partner in the program, offers flexible parking and amenity management for multifamily communities, boosting resident satisfaction, simplifying management and driving ancillary income. Zark's platform enables residents to reserve short and long-term parking, storage units, and more rentable items. Property managers enjoy seamless integration with existing systems, optimizing space usage and increasing revenue.

"We have always believed that the road to success is the focus on our customer's customers— the residents. The data tells us parking has long been a friction point in multifamily and alleviating that friction not only makes residents happier, but captures otherwise lost revenue," said Todd Katler, CEO of Zark. "As a founding partner, we're proud to connect with operators in a smarter, more meaningful way—delivering the convenience residents want and the performance communities need."

Additional founding partners include:

• Gatewise, a modern access control platform that allows residents to use smartphones for gate and door entry.
• Fetch, a package delivery management system that provides secure, scheduled deliveries and storage for apartment residents.
• Minnow, a third-party food delivery management solution for offices, multifamily residential buildings, hospitals, hotels and universities. Their award-winning Minnow Pod, hides clutter, accepts all food deliveries and eliminates theft and pickup mistakes.

Premier and Executive Partners are provided with numerous benefits from the KingsleySurveys Partner Program, including increased visibility through survey results presentations and Grace Hill's marketing efforts. To learn more, including full details on benefits and requirements, please visit the KingsleySurveys Partner Program.

About Grace Hill
Grace Hill provides technology-enabled performance solutions designed to help owners and operators of real estate properties enhance property performance, mitigate operating risk and cultivate top talent. Its industry-leading solutions, which encompass policy, training, assessment, surveys, benchmarking and data-driven insights, are supported by years of real estate experience, extensive service-level expertise and outstanding customer support. Additionally, Grace Hill offers cutting-edge marketing solutions, such as video tours and reputation management, to improve property visibility and engagement. Today, over 500,000 real estate professionals from more than 2,300 companies depend on talent performance solutions from Grace Hill. Visit us at GraceHill.com or on LinkedIn.

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SOURCE Grace Hill