FlexFactor and OpenPath Announce Partnership to Revolutionize Decline Recovery in E-Commerce

Instant integration unlocks FlexFactor's award-winning decline recovery platform. Merchants on WooCommerce, Adobe Commerce, BigCommerce, or Shopify can recover up to 30% of declines

SAN FRANCISCO, March 25, 2025 /PRNewswire/ -- FlexFactor, the leading provider of real-time payment decline recovery solutions, today announced a partnership with OpenPath, the premier payment orchestration provider. This partnership empowers merchants on WooCommerce, Adobe Commerce (Magento), BigCommerce, or Shopify to effortlessly activate FlexFactor's advanced decline recovery with the click of a button. This addresses a critical industry challenge which costs U.S. merchants $300 billion per year in lost revenue.

FlexFactor's AcceptIQ platform leverages sophisticated AI and predictive analytics to automatically recover legitimate customer transactions wrongly declined by traditional payment systems. This seamless integration combines with OpenPath's extensive e-commerce platform coverage to immediately boost merchant revenues, enhance customer experiences, and optimize customer lifetime value - without introducing complexity or cost to consumers.

"Modern e-commerce demands seamless payment experiences for optimal conversion," said Elio Vitucci, CEO of FlexFactor. "We selected OpenPath as a preferred connectivity partner due to their extensive platform coverage, sophisticated technology, and ease of integration. Our teams have worked diligently to deliver an effortless integration experience, enabling merchants to instantly access our powerful solution. Together, FlexFactor's recovery innovation and OpenPath's unmatched connectivity create an industry-leading solution to combat false declines at scale."

"We're thrilled to partner with FlexFactor to bring the market's most effective decline recovery solution to merchants across the major e-commerce platforms. Our integration with FlexFactor enhances our market-leading orchestration capabilities by offering instant, frictionless access to a proven decline recovery solution," said Scott Dorey, CEO of OpenPath. "With our extensive payment processor network and dedicated integrations with Shopify, WooCommerce, Adobe Commerce (Magento), and BigCommerce, merchants can now seamlessly recover significant lost revenue. The result for them is an immediate and measurable increase in sales revenue."

False declines create significant customer frustration and damage long-term customer loyalty. With the OpenPath integration, merchants can:

• Automatically recover up to 30% of declined transactions in real-time
• Deliver frictionless customer experiences
• Improve customer lifetime value through higher conversion rates
• Maximize marketing ROI by retaining revenue from existing transactions

FlexFactor remains uniquely positioned as the only market leader offering real-time, post-authorization recovery for both purchase and subscription card transactions.

The integration is immediately available for merchants on the supported e-commerce platforms mentioned above.

About FlexFactor
FlexFactor is the industry-leading payment recovery platform, transforming declined transactions into revenue in real time. Leveraging sophisticated AI technology and predictive models, FlexFactor enables merchants to capture previously lost sales without consumer friction or additional costs. FlexFactor covers all decline codes for both purchases and subscriptions and returns up to 20% in annual revenue. Learn more at https://flexfactor.io.

About OpenPath
OpenPath provides low-friction access to world-class transacting options with the added value of a consolidated platform. With global reach and integration with hundreds of processors, OpenPath offers merchants the broadest array of options for monetizing business traffic. Learn more at https://openpath.io.

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SOURCE FlexFactor