FM:Systems Enables Enhanced Tenant Satisfaction Through Integration with Johnson Controls Metasys

Automated work order tickets from Metasys building equipment alarms enable facilities teams to respond
to most urgent needs - reducing wasted trips, enhancing equipment performance, and improving occupant
satisfaction for smarter, more efficient buildings

RALEIGH, N.C., April 1, 2025 /PRNewswire/ -- FM:Systems today announced the integration of its flagship workplace management solution, FMS:Workplace with Johnson Controls Metasys building automation system. The integration allows for rapid response to equipment alarms by qualified technicians, minimizing wasted effort, improving maintenance resource utilization and enhancing tenant satisfaction and retention.

This new integration enables Metasys to automatically trigger the creation of a work order ticket in the FMS:Workplace Facility Maintenance Module based on the configured preferences of alarm types and priority level. The ticket will then be dispatched to the most appropriate service center for technician assignment, taking into account the location and type of maintenance work needed. Once the technician completes the task or repair, the Metasys alarm clears automatically.

"When an issue occurs, the longer a fault or failure goes unaddressed, the greater the potential for operational disruptions," said Brian Haines, Chief Strategy Officer at FM:Systems. "We are streamlining the process by eliminating the extra step for operator intervention. This added moment of automation ultimately empowers our facility team customers to minimize costs, reduce disruptions, maximizing uptime and extending asset life."

The work order tickets created automatically in FMS:Workplace include all details necessary to efficiently address issues, reducing unnecessary trips and time, while also decreasing the likelihood of errors from manual entry. The integrated system also provides "run time" values to minimize unnecessary preventive maintenance and provide clients with advance notice to remediate downtime. Additionally, the FMS:Workplace and Metasys integration will help users make better-informed buy or repair decisions by consolidating maintenance history and other critical details in one centralized system.

"FMS:Workplace was built to help facility and real estate professionals best manage their real estate portfolio and address issues in a timely manner," said Julius Marchwicki, Vice President, Digital Product Management of Johnson Controls. "Adding Metasys integration to use real-time alarms and alerts is expected to be the first of many connections that enable better building outcomes for our customers creating smarter, healthier and efficient buildings."

FMS:Workplace supports corrective, preventive and predictive facility maintenance programs for the largest organizations around the world. Metasys is designed to elevate a commercial building's overall performance and sustainability while enhancing occupant comfort, health and safety. The proven Metasys centralized control system that monitors and controls various building functions such as HVAC, lighting, security, and access control has revolutionary new features that offer an improved user experience, enhance network efficiency, flexibility and security, simplify administration and improve energy management. 

About FM:Systems
FM:Systems offers scalable and intuitive workplace management solutions that empower organizations with data-backed insights to enhance occupant experiences, optimize space, and reduce the environmental impact of buildings. Part of Johnson Controls OpenBlue, the leading smart building technology ecosystem, FM:Systems solutions make it possible for organizations to create spaces that drive efficiency, wellbeing and productivity. With our full suite of configurable solutions designed to meet the specific needs of organizations, we help facilities managers on their path toward an autonomous building future — transforming buildings from physical structures into smart, living entities that are responsive to the changing needs of employees, the building itself and the environment. For more information about FM:Systems, please visit www.fmsystems.com.

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SOURCE FM:Systems