Creating a Healthier Future: GuideWell Publishes 2024 Impact Report

Annual report highlights company's progress and ongoing commitment to innovation and access to affordable, high-quality health care

JACKSONVILLE, Fla., March 27, 2025 /PRNewswire/ -- GuideWell Mutual Holding Corporation ("GuideWell"), a leading not-for-profit, policyholder-owned health solutions organization, released its 2024 Impact Report, showcasing the power of collective action to create a healthier future.

GuideWell includes several key entities: Florida Blue, the leading health insurance company in Florida; Florida Blue Foundation, its philanthropic affiliate; Triple-S Management, a leading health care service company in Puerto Rico; and Fundación Triple-S, its philanthropic affiliate.

The report demonstrates the progress GuideWell made last year towards increasing access to high-quality health care, reducing health disparities, improving mental well-being, addressing food insecurity, and equipping its workforce for the future. It also examines how the organization's business model enables a more human-centric and sustainable path forward for health care, with affordability front and center.

"GuideWell is driven by a commitment to our members and customers, rather than shareholder interests," GuideWell and Florida Blue President and CEO, Pat Geraghty wrote in his annual letter. "Being able to reinvest in our services and prioritize customer needs helps us deliver more accessible, affordable, and quality health care that truly makes a difference in people's lives."

Notable highlights from the report include:

• Established an AI governance framework to ensure ethical use of AI.
• Completed more than 360,000 virtual customer assistant chats using conversational AI.
• Opened 10 new medical clinics in Florida and Puerto Rico to increase access to affordable, quality health care.
• Awarded $2.4 million to enhance mental well-being services and support for people across Florida.
• Allocated $250,000 to 10 nonprofit organizations to address loneliness and social isolation for the people in Puerto Rico.
• Supplied 20.8 million meals to strengthen food security programs across Florida.
• Invested $5 million and established a nonprofit organization to strengthen the health care workforce pipeline in Puerto Rico.
• Donated more than $1.5 million to support individuals affected by natural disasters in Florida and Puerto Rico.
• Provided $31.2 million in charitable giving to improve the health of local communities throughout Florida.

This is GuideWell's fourth consecutive year releasing its impact report. While the report highlights initiatives and solutions implemented in 2024, it also celebrates GuideWell's growth and reach over the last 10 years and the work the company continues building upon to improve health outcomes for the millions of people and communities GuideWell serves.

For more information and to view the full report, visit www.guidewell.com/impact-report.

About GuideWell
GuideWell comprises Florida's Blue Cross Blue Shield plan, Florida Blue, which is the leading health insurer in Florida; Triple-S Management, Puerto Rico's Blue Cross Blue Shield plan and a leading health care services company on the island; GuideWell Health, a portfolio of integrated care delivery organizations providing primary and urgent care at nearly 100 Florida medical centers and affiliate clinics, which includes Florida Blue | Sanitas Medical Centers; Emcara Health, which partners with primary care providers to extend care into the home; GuideWell Source, which provides administrative services to federal health care programs; and WebTPA, a market leading administrator of self-funded employer health plans. The company holds majority or significant interests in a range of health solutions companies including Lucet, a behavioral health care company that provides technology-enabled support to payers, providers, and health plan members.

GuideWell serves 38.5 million people across 50 states, Puerto Rico and the U.S. Virgin Islands, including more than 6 million individuals in Florida.

For additional information visit GuideWell.com and www.FloridaBlue.com. For details regarding the company's community and sustainability efforts, read the GuideWell Impact Report. For the latest news and content, visit the GuideWell Newsroom, the Florida Blue Newsroom and follow GuideWell as well as Florida Blue on Facebook, LinkedIn, Instagram, and X.

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SOURCE GuideWell