/C O R R E C T I O N -- FINBOA/

In the news release, originally FINBOA Introduces Recovery Assist to Streamline Payment Dispute Resolution Through Visa Verifi™ CDRN®, issued 17-Aug-2026 by FINBOA over PR Newswire, we are advised by the company that the release is being re-issued with updates. The complete, current release follows:

FINBOA Introduces Recovery Assist to Streamline Payment Dispute Resolution with Visa

Prevent chargebacks and accelerate resolution with the new Recovery Assist extension for FINBOA Payment Disputes

HOUSTON, Aug. 17, 2026 /PRNewswire/ -- FINBOA, Inc., a leader in process automation solutions for regulatory compliance in financial institutions, today announced the launch of Recovery Assist. Recovery Assist extends FINBOA Payment Disputes with automated pre-chargeback resolution capabilities, allowing dispute teams to manage intake, case management, dispute processing, and chargebacks across all payment types within a single workflow through Cardholder Dispute Resolution Network (CDRN^®)  by Visa, a world leader in digital payments.

Payment dispute volumes continue to grow while financial institutions face increasing pressure to improve operational efficiency and deliver faster cardholder resolutions. Traditional chargeback processes often require days or weeks of manual coordination between issuers, merchants, and payment networks, increasing both operational costs and customer frustration. Recovery Assist helps financial institutions overcome these hurdles by providing a streamlined, automated solution that connects issuers and merchants to resolve disputes efficiently.

Rather than immediately entering the traditional chargeback process, Recovery Assist provides participating merchants an opportunity to review qualifying disputes and issue a refund when appropriate. If the merchant resolves the dispute, the cardholder receives a faster outcome while the financial institution avoids unnecessary chargeback processing.

By leveraging the Visa solution, Recovery Assist helps participating financial institutions identify and resolve qualifying disputes in near real time across all payment transactions from a single platform, not just Visa transactions. This allows merchants to review and resolve disputes before a chargeback is initiated, effectively preventing unnecessary costs and improving the customer experience.

"Financial institutions shouldn't have to choose between delivering an exceptional cardholder experience and operating efficiently," said Raj Singal, CEO and Founder of FINBOA. "Recovery Assist helps our clients prevent unnecessary chargebacks, resolve disputes significantly faster, and automate work that has traditionally required multiple systems and manual effort. It's another step toward our vision of intelligent, end-to-end dispute management."

Integrated directly into FINBOA Payment Disputes, Recovery Assist provides a streamlined workflow that reduces manual processing, eliminates duplicate data entry, and allows dispute teams to manage the process from a single platform.

Recovery Assist helps financial institutions:

• Prevent qualifying disputes from progressing to chargebacks.
• Resolve participating disputes in an average of 17 hours instead of the traditional 24-day process.
• Improve cardholder satisfaction through faster resolution.
• Reduce manual work by eliminating duplicate entry and disconnected processes.
• Centralize dispute operations in one platform rather than multiple systems.
• Scale dispute operations without proportional staffing increases.

Watch the webinar on demand. FINBOA hosted a complimentary 30-minute webinar, demonstrating how Recovery Assist helps financial institutions manage chargebacks in near real-time. Watch the recording on the FINBOA website.

For more information or to schedule a demo of Recovery Assist or FINBOA Payment Disputes, schedule a demonstration or contact us at [email protected].

*Source: Mastercard, Chargeback Management Guide, 2025. Additional chargeback projections and manual processing cost estimates are based on Mastercard industry research.

About FINBOA

FINBOA provides intelligent process automation software to banks, credit unions and service providers to simplify compliance processing by eliminating manual systems. Solutions include FINBOA Payment Disputes, FINBOA BI-Disputes, FINBOA Exception Management, and FINBOA Treasury Onboarding. FINBOA delivers transformative software proven to enable institutional growth by reducing operational costs and risk. Headquartered in Houston, FINBOA is trusted to help over 500 financial institutions nationwide achieve targeted business outcomes and peace of mind. Learn more at www.finboa.com or follow us on LinkedIn and X social media platforms.

View original content to download multimedia:https://www.prnewswire.com/news-releases/finboa-introduces-recovery-assist-to-streamline-payment-dispute-resolution-through-visa-verifi-cdrn-302852476.html

SOURCE FINBOA