Birdeye Accelerates Enterprise Business

Enterprise customers grew 113% YoY as Agentic platform adoption, deal sizes, and pipeline reach record levels

PALO ALTO, Calif., Jan. 6, 2026 /PRNewswire/ -- Birdeye today announced accelerating momentum in its enterprise business, driven by strong adoption of its Agentic Marketing Platform by large, multi-location brands.

Enterprise is now Birdeye's fastest-growing customer segment and the company saw over 2X year-over-year increase in the number of $100K+ enterprise customers, reflecting strong demand from complex organizations seeking a unified platform for online reputation management, marketing automation, and customer experience.

This enterprise momentum includes wins with some of the largest and most operationally complex multi-location organizations, including:

• A top 10 U.S. healthcare system managing thousands of locations and providers
• A top 5 global tax and financial services brand serving millions of customers annually
• A global hospitality brand with a highly distributed, multi-region footprint of about 10,000 locations globally
• A leading international retail and services franchise network operating across EMEA
• A major title and real estate services organization supporting high-volume, regulated transactions across 5000+ locations

Why Enterprises Are Choosing Birdeye

Birdeye's enterprise momentum is being fueled by continued product innovation and the expansion of its platform beyond traditional point solutions like listings, reputation, and social media management. Recent launches — including Search AI, which helps brands get discovered across emerging AI-driven search experiences like ChatGPT, Gemini, and Perplexity, and the introduction of AI Agents and Agentic Marketing Platform unveiled at their annual user-conference, Birdeye View — are enabling enterprises to move from manual execution to an Agent driven, outcome-based marketing.

Combined with Birdeye's breadth of solutions within online reputation management, marketing automation, and customer experience, enterprises are increasingly standardizing on Birdeye as a single platform to drive awareness, conversion, and experience at scale.

Reflecting a broader shift away from legacy point solutions, 81% of Birdeye's enterprise customers now use four or more products, underscoring the value enterprises place on integrated, AI-driven platforms versus fragmented tools.

As a result of this platform-led adoption, average enterprise deal size increased 135% year over year, while enterprise pipeline more than doubled year over year entering 2026.

Building on this momentum, Birdeye is entering fiscal year 2026 with a strong product pipeline focused on helping multi-location brands automate marketing, unify customer data, and manage content at scale. These upcoming platform enhancements are designed to further simplify enterprise operations while enabling brands to move faster with AI-driven workflows.

This momentum is also reflected in third-party customer validation, with Birdeye earning #1 ranking across multiple categories on G2, where enterprise customers consistently highlight product innovation and the strength of Birdeye's customer success organization.

"The era of marketing point solutions is ending. Enterprises want to futureproof themselves with AI." said Naveen Gupta, Co-founder and CEO of Birdeye. "They are consolidating their marketing tech stack to a platform that offers AI agents to replace existing manual workflows. Our enterprise momentum shows that large brands are choosing Birdeye as their Agentic platform to unify all data across different sources, and use custom LLMs to automate their entire marketing across thousands of locations – something their legacy vendors can't match."

To support accelerating enterprise demand, Birdeye continues to invest in expanding its AI research, enterprise sales organization, and customer success teams.

About Birdeye

Birdeye is the leading agentic marketing platform for multi-location brands, where AI agents, powered by custom LLMs, drive real business outcomes. Birdeye replaces fragmented marketing tools with AI agents that automate key workflows across reviews, listings, social media, surveys, and customer engagement.

Trusted by the largest Enterprise Brands globally, Birdeye helps brands grow their local presence, manage their reputation, and deliver exceptional customer experiences. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

• Birdeye Home Page
• Birdeye on G2
• Birdeye Resources

Cristina Augustine
PR Associate
Birdeye
[email protected]

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SOURCE Birdeye