BackBox Honored as Finalist of the 2025 SC Awards

DALLAS, April 10, 2025 /PRNewswire/ -- BackBox is proud to announce that it has been named a finalist in the prestigious 2025 SC Awards. BackBox has been recognized in the Best Customer Service category, underscoring its commitment to excellence and leadership in the cybersecurity industry.

"Exceptional customer service remains critical in cybersecurity, where rapid response and expert guidance can dramatically affect security outcomes. This year's finalists stand out for their personalized, proactive, and hands-on approach, underscoring a broader industry trend towards heightened customer engagement and tailored support, ensuring that organizations are never alone in their cybersecurity journey," said SC Media in an article announcing the finalists in this category.

"The support we receive from BackBox is unparalleled," said Ilan Spivak, Network Technical Product Specialist at Travelex. "Our global teams frequently interact with BackBox, and their professionalism and responsiveness are consistently impressive, regardless of the time or location."

SC Media highlighted why it chose BackBox as one of five finalists in the Best Customer Service category:

BackBox has been recognized for Best Customer Service due to its unwavering commitment to simplifying and automating network security operations. Unlike traditional approaches that rely heavily on manual intervention, BackBox provides intelligent automation for firewall and network device backups, compliance enforcement, and security audits. This ensures IT and security teams can proactively manage risks, reduce downtime, and maintain compliance with minimal effort. What sets BackBox apart is its customer-first mindset, offering hands-on support, in-depth training, and a responsive customer service team that works closely with clients to maximize their security investments. Whether assisting with network hardening or disaster recovery, BackBox ensures every customer receives expert guidance tailored to their specific infrastructure needs.

"BackBox is honored to be recognized as a finalist for the SC Award 2025 and appreciates SC Media for highlighting the essential role of customer support in ensuring customers get the full value out of their network cybersecurity investments," said BackBox CEO Rekha Shenoy. Customized support with deep network infrastructure expertise has always been a fundamental aspect of BackBox's DNA. In a rapidly transactional world, this personalized approach is crucial for enabling our customers to utilize our solutions against today's sophisticated cyber threats effectively."

With a CSAT score of 4.98 and NPS of 87, BackBox has long been recognized as a leader in customer care. The company was recognized in 11 categories in the Spring 2025 G2 Grid® Report, which is determined according to the volume of positive reviews a company receives from its customers. BackBox earned multiple "Best Of" badges, including Best Support (Enterprise), Best Relationships (Enterprise), Best Usability (Enterprise), and a "Users Love Us" badge.

In addition, BackBox was the sole vendor recognized as a strong performer in the 2024 Gartner® Voice of the Customer for Network Automation Platforms. BackBox earned the highest "willingness to recommend" score and the highest star rating in the report. Finally, Network World gave BackBox its Best of Enterprise Network Award to cap off a winning year.

"Being named an SC Awards finalist is a recognition not only of technical innovation, but of a shared commitment to making the digital world safer," said Tom Spring, Senior Editorial Director, SC Media. "It's inspiring to see how this year's community of finalists—across identity, cloud, data protection, and beyond—is pushing forward together, united by purpose."

The SC Awards, now in its 28th year, recognizes the solutions, organizations, and individuals that have demonstrated outstanding achievement in advancing the security of information systems. Find the complete list of 2025 finalists on SC Media's website. New this year, all finalists are invited to the SC Awards Reception, where the 2025 winners will be announced on Tuesday, April 29, 2025, at RSAC '25 in San Francisco.  

About BackBox
More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. To learn more, visit www.backbox.com.

About CyberRisk Alliance (CRA)
CyberRisk Alliance provides business intelligence that helps the cybersecurity ecosystem connect, share knowledge, accelerate careers, and make smarter and faster decisions. Through our trusted information brands, network of experts, and more than 250 innovative annual events we provide cybersecurity professionals with actionable insights and act as a powerful extension of cybersecurity marketing teams. Our brands include SC Media, the Official Cybersecurity Summits, Security Weekly, InfoSec World, Identiverse, CyberRisk Collaborative, ChannelE2E, MSSP Alert, LaunchTech Communications, TECHEXPO Top Secret and CyberRisk TV. Learn more at www.cyberriskalliance.com.

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SOURCE BackBox